Operations Manager

Job description

Kinetic is working with a leading hospitality company who are hiring an operations manager to be based in Dubai.

Please note that you must meet all the criteria set out below for your application to be considered. Suitable candidates will be contacted within 5 working days. If you are not contacted by us within that time, please consider your application unsuccessful on this occasion.

Main responsibilities

• Oversee the daily operations of multiple restaurant locations, ensuring operational excellence and compliance with brand standards.
• Drive sales growth, profitability and an exceptional guest experience across all assigned restaurants.
• Manage P&L performance, including labour costs, food costs and overall operational efficiency.
• Lead, coach and develop restaurant managers and their teams to achieve business objectives.
• Monitor food safety, quality, service standards and compliance with company policies.
• Analyse operational performance and implement initiatives to improve results.
• Support local marketing activities and business growth initiatives.

Requirements

• High school diploma or equivalent is required. A bachelor’s degree in hospitality, business administration or a related field is preferred.
• Minimum 8 years’ experience in restaurant operations, including at least 3 years managing multiple restaurant locations.
• Current or recent experience within the UAE or GCC restaurant industry is required.
• Previous experience within sports bar, casual dining or similar restaurant operations is preferred.
• Proven experience managing restaurant P&L, including food cost, labour cost and profitability.
• Track record of growing sales and improving guest satisfaction (NPS/OSAT) at multiple units.
• Valid UAE driving license and own vehicle is required.
• Preference given to candidates who can start immediately or within 30 days.