Operations Manager

Lead People. Champion Safety. Drive Performance.

Lineage (NASDAQ: LINE) is the world's largest and most innovative provider of temperature-controlled logistics solutions, with more than 25,000 employees spanning 20 countries and more than 450 locations across North America, Europe, Asia-Pacific, and South America.

As we continue to grow and evolve across New Zealand and the wider Asia-Pacific region, we are looking for an experienced and people-focused Operations Manager to lead our Sulphur Point facility in Tauranga.

About the Role

Reporting to the General Manager, you'll be responsible for supporting a critical cold storage operation, ensuring it operates safely, efficiently and delivers exceptional service to our customers.

Leading a team of approximately 16+ employees, this role is about far more than operational execution. We're looking for a visible leader who can build trust, develop capability, and create an environment where people feel supported, engaged, accountable, and motivated to perform at their best.

Safety is our number one value and you'll be a highly visible safety champion, advocating a proactive safety culture, ensuring every team member goes home safely every day.

You'll bring the confidence to coach with clarity and consistency, address challenges directly and have constructive conversations that support both performance and growth.

You'll work closely with your team to ensure behaviours align with our values of Trust, Respect, Innovation, Boldness, and Servant Leadership while developing a culture of ownership and continuous improvement.

What You'll Be Responsible For

• Implementing and embedding a genuine safety-first culture across the site

• Providing visible, hands-on guidance to operational and frontline teams

• Developing an engaged, high-performing team through coaching, mentoring and capability building

• Supporting operational excellence across warehousing, logistics, inventory and customer service activities

• Creating accountability through clear expectations, regular feedback and consistent leadership

• Addressing performance and behavioural issues with confidence, respect and professionalism

• Developing effective relationships with customers and key stakeholders

• Ensuring inventory integrity, operational efficiency and service excellence

• Coordinating site resources and assets to maintain operational readiness

• Identifying opportunities for continuous improvement and operational optimisation

• Upholding all company standards, food safety requirements and regulatory compliance obligations

About You

You're an experienced operational practitioner who thrives in fast-paced environments and understands that great results come from developing great teams.

You are known for being approachable, authentic and fair, while also being willing to lean into difficult conversations when required. You set high standards, hold people accountable and inspire others through your actions.

You will ideally bring:

• Proven coaching & mentoring experience within logistics, warehousing, transport, supply chain, manufacturing, distribution or a related operational environment

• A passionate commitment to safety and experience leading positive safety outcomes

• A track record of building engaged, resilient and high-performing teams

• The ability to support accountability while maintaining positive working relationships

• Experience consistently improving operational performance, resources and customer expectations

• Impressive communication skills and emotional intelligence

• Commercial awareness and a continuous improvement mindset

• Confidence engaging, developing and influencing people at all levels

• Experience working in fast-moving operational environments

• Working rights in New Zealand

Experience within temperature-controlled logistics or cold storage will be highly regarded but is not essential.