Oracle CX Sales (Redwood)
This is a remote position.
Key Responsibilities include:
Supporting and managing Oracle CX Sales applications with Redwood UI enablement
Assisting in enabling Redwood features through functional setups, opt-ins, and configuration changes
Handling end-user issues related to Redwood UI and ensuring smooth adoption
Performing functional testing during quarterly releases and Redwood updates
Supporting UI personalization and standard configuration using Oracle tools
Working with business users to explain Redwood UI changes and drive adoption
Preparing user guides, SOPs, and training materials for Redwood changes
Supporting regression testing and validating system behavior post-release
Collaborating with technical and functional teams for issue resolution and enhancements
Ensuring alignment of Redwood UI with business processes and user experience standards
Technical Skills Required:
Knowledge of JavaScript event listeners for handling UI interactions
JavaScript, HTML, CSS
Git (version control)
Repository management
Workspaces and branching strategies
Code migration across environments (DEV, TEST, PROD)
Basic understanding of web UI customization and troubleshooting
Knowledge of OOTB AI functionalities in Oracle CX Sales / Fusion Cloud
Experience with Oracle Application Composer for extending and customizing CX Sales applications (fields, objects, page layouts, business logic)