Outlet Manager

Job Responsibilities

• Oversee daily restaurant operations and ensure smooth service flow
• Lead and supervise service and kitchen teams during shifts
• Maintain high standards of customer service, food quality, and cleanliness
• Handle customer feedback and service recovery professionally
• Coordinate with kitchen team to ensure timely food preparation and order accuracy
• Monitor reservations, queue flow, and table turnover
• Manage inventory, stock ordering, and minimise wastage
• Ensure compliance with food safety, hygiene, and company SOPs
• Conduct staff training, briefings, and manpower scheduling
• Support sales targets, promotions, and outlet performance
• Handle cashiering, daily closing, and outlet reporting
• Liaise with management on operational matters and improvements

Requirements

• Minimum 2 years of relevant F&B experience
• Experience in Japanese restaurant concepts is an advantage
• Strong leadership and communication skills
• Service-oriented and hands-on attitude
• Able to work shifts, weekends, and public holidays