Outreach Case Manager

JOB TITLE: Outreach Case Manager

PROGRAM AREA: Street Outreach

JOB OBJECTIVE: To actively participate in the crisis to housing continuum at Oasis. This position specifically provides street canvasing, assessments, safety planning, case management and coordinated entry services to homeless/street youth in the Metro Nashville area.

Salary Range: $39,000-42,000 Based on Education & Experience

Direct Service

Essential Functions:

• Provide screening, assessments and safety planning to youth and young adults who are experiencing homelessness or have runaway.
• Participate in street outreach canvasing and street-based case management for RHSY (runaway/homeless/street dependent youth) in the community.
• Assist youth in creating plans to leave/avoid homelessness and support them in goal obtainment
• Provide education and information about resources for RHSY to identified community partners as needed.
• Help to build and implement strong internal collaborations that maximize Oasis resources for young people.
• Facilitate problem-solving sessions to overcome obstacles and resolve conflicts involving youth
• Assisting with volunteers to provide essential services such as meals, supplies, programming and outreach activities as needed.
• Transport clients as needed for appointments such as identification, health care, housing and education.
• Provide supervision to youth and young adults in Drop-In Center during service center hours
• Assist in setting up, organizing and cleaning Drop-In Center
• Assist in organizing community donations and organizing clothing closet
• Facilitate the referral process for clients.
• Assist youth in young adults through the CE process
• Attend weekly staffing/meetings and regular supervision.
• Document client interaction in a consistent and ethical manner.
• Participate with supervisor and appropriate staff on specific case related problems.
• Assist in preparing clients for housing such as conducing housing assessment and obtaining documentation necessary.
• Assist youth formally and informally as they master life skills, included but not limited to: job readiness, communication skills, transportation, budgeting.
• Provide referral services and follow-through with appropriate adjunct services, including: mental health services, medical, housing, etc. as needed.
• Learn and operate from a trauma informed/positive youth development approach to foster a safe healing environment to enable youth to overcome their life challenges
• Provide after-care services to youth after they have moved to a safer living situation
• Participate in after hours on-call rotation as needed
• Related tasks as assigned.

Non-essential Functions: None

Administration

Essential Functions:

• Document client interactions in a timely, consistent and ethical manner.
• Support Oasis staff in learning and accessing resources in community available to connect youth to housing.
• Attend community meetings for networking and resource updates.
• Attend By Name/Care Coordination Meetings.
• Attend other agency networking/coordination meetings as needed.
• Effectively capture data and track outcomes in agency database and HMIS.
• Maintain consistent and timely records, including relevant reports to meet funding and licensing requirements and document program spending.
• Prepare files and collect data on residents as assigned.
• Conduct follow-up contacts, as needed.
• Participate in staff and program development by attending trainings and giving feedback.
• Attend weekly supervision and weekly team meeting.

Non-essential Functions:

• Serve on intra-agency and related community committees when requested or representation is significant to the agency.