Parts Manager

Purpose:

Manages parts operations within the dealership to maximize return on investment. Optimizes Parts Department processes to ensure customer satisfaction, profitable parts sales, and expense control. Attracts and retains outstanding talent and effectively engages department personnel.

Responsibilities:

1. Maintains effective Parts Department processes to ensure internal and external customer satisfaction
2. Works to achieve monthly and yearly Parts Department goals within the outlined budget, aligning with the organizations financial and operational objectives
3. Develops and executes a plan to meet Parts Department marketing goals and monitors monthly to ensure achievement
4. Conducts a perpetual/annual physical inventory of all parts and related inventories
5. Submits and/or monitors all parts warranty and return claims within the required timeframe to receive maximum credit
6. Maximizes use of all order discount programs
7. Assists in recruiting, hiring and developing key talent by maintaining a current Internal Depth Chart, Recruiting and Hiring Plans, and individual development plans
8. Maintains all department tools, equipment and vehicles
9. Help answer phones when needed
10. Other duties as assigned