Parts Sales Professional
Department: Parts
Reports to: Parts Manager or Parts Lead or Corporate Parts Manager
Supervises: None
Purpose:
Selling service parts, bulk fluids, attachments and accessories. In addition, performs in-store customer service, overall organizational promotion, and stocking duties. Identifies and provides complete parts solutions for customers.
Responsibilities:
o Quickly establish rapport and relationship with customers
o Provides quality customer experience through knowledge, use of systems, and process execution
o Provides parts recommendations including alternatives that meet customers’ needs
o Fulfills online orders in timely manner and places in will call area
o Effective use of computer applications including Sales Manual, JD Parts®, Parts Expert®, JD Point®, PartsAdvisor®, barcode system and Dealer Business System
o Supplies Service Technicians with parts as required
o Assists with preparing and maintaining professional showroom image and merchandise displays
o Maintains inventory integrity by verifying receipting-in of shipments and assisting with placing parts orders in their proper inventory locations; assisting in cycle counts; following up on inventory discrepancies and expediting issues by reporting to the Aftermarket Manager
o Assists in keeping parts department clean and orderly
o Assists in maintaining all departmental tools and equipment in good working order
o Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set
o Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service
o Ensure that company’s reputation and image in the community is consistent with company Core Values