Payment System Support Officer

Responsibilities:

Ongoing maintenance and support for the ATM switch and card management systems.
Participate in related projects and go through the SDLC phases to create and implement new ATM and card services.
Work closely with the business and operations departments for requirements gathering, gap analysis, and BRD reviews.
Perform SIT and ensure received deliveries from vendors.
Support QC and QA teams to perform test plans and simulate test cases.
Work closely with ATM switch and CMS vendors to deploy, implement, and test new services.
Test the integration of ATM switch and CMS interfaces and APIs with internal and external parties including local and international schemes.
Monitor payment systems and participate in release management activities.
Troubleshoot and investigate production issues with internal teams and follow up with vendors for closure.
Provide technical support for ATM machines and surrounding systems, including Aptra Vision and Proview.
Provide first and second level technical support for other colleagues and departments.
Participate in documentation activities, training, and handover for operations departments.

Requirements:

Bachelor’s degree in Computer Science, Computer Engineering, CIS, or any related field.
Fresh graduates or one year of experience in the IT field.
Good knowledge of Oracle SQL, PL/SQL, and database design.
Very good programming skills and knowledge of programming languages such as C, C++, Java, JavaScript, C#, and HTML.
Good knowledge of web services, web servers, API deployment, and testing such as REST and SOAP.
Basic knowledge of operating systems such as Windows, Unix, and Linux.
Good communication and analytical skills.
Preferred sound knowledge about fintech, ATM switch, routing, card management, and ATM machines.
Ability to work under pressure.
Good command of English.

See also