PI Case Manager - DTC Office

About Mountain View Pain Center:

Mountain View Pain Center is a comprehensive pain management and rehabilitation practice committed to treating the whole patient with compassion, innovation, and teamwork. We blend chiropractic care, physical therapy, pain management, and acupuncture to create individualized, evidence-based treatment plans that address pain at its source.

Our collaborative, patient-centered approach ensures every patient receives coordinated care from a multidisciplinary team working together towards the goals of restoring function, improving quality of life, and promoting long-term wellness. At Mountain View Pain Center, we believe healing happens best when providers communicate, support one another, and place the patient experience at the center of everything we do.

Position Summary:

We are looking for a bilingual PI Case Manager to work closely with our personal injury patients to ensure their health care needs are being met. Case managers also work with law firms to provide treatment and billing updates on mutual clients.

Essential Duties & Responsibilities:

• Processes electronic and paper data to maintain clinical record compliance.
• Audits medical records regularly for document tracking purposes. Communicates and follows up on discrepancies as needed.
• Accurate and timely filing, scanning, and organization of agency clinical documentation.
• Professional and courteous communication with community health partners to coordinate documentation needs for medical record compliance.
• Additional administrative duties as necessary.
• Bilingual required - English and Spanish speaking