Piano Showroom Manager

Position Summary:

Steinway & Sons is currently seeking an experienced piano salesperson to join as Assistant Store Manager or Store Manager, experience dependent, with a passion for luxury and a love of the arts, for our historic company-owned showroom in the heart of Beverly Hills, California.

The right candidate has a proven track record in successfully generating sales and business development, demonstrated excellent skills in administration, operations and management within luxury retail or project type sales. The candidate must have an outgoing and engaging personality and be a natural leader, who can engage with customers on many different levels. Experience with business development and lead generating activities are required to ensure a continued pro-active approach to sales.

Main Responsibilities:

• Ensure achievement of both personal and store sales and profitability goals
• Set sales goals for store associates and manage performance against goals
• Analyze store performance and implement programs to enhance performance
• Plan and execute all in market promotional events and activities (generating and cultivating sales)
• Engage in and oversee business development
• Develop and cultivate customer leads and relationships
• Develop and manage a sales referral outreach program for key influencers such as piano teachers, piano technicians, real estate agents, designers and more
• Ensure the customer database system is optimized for customer communication and tracking
• Allocate and follow up on all internet leads
• Plan, execute and manage all in market marketing and promotional events
• Coordinate all piano technical needs in store and after sale follow up. (tunings, etc.)
• Resolve customer issues in a timely manner

This is a commission-based sales role with average annualized earnings of $150,000-250,000 for successful employees, with uncapped earnings potential. Hired employees will receive a semi-monthly draw, sales commission for units sold and other performance-based bonuses and are eligible to participate in robust benefits package on first day including medical, dental, vision, FSAs, generous 401k contribution, paid holidays, vacation and sick leave, professional development, and more.