Policy System Analyst

Company: CGIC
Department: DPAS / Policy Admin Systems
Employment Type: Temporary Full-Time (12 months)
Work Model: Hybrid (2 days in office)
Language: English is required, French is an asset.

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.

As a Policy System Analyst, you will be responsible for Policy Center system support which includes production problem management, managing clean-ups, analysis, testing, recreates, knowledge share and participation in delivery of fixes. You will also provide business and technical support to system strategy delivery related to backlog refinement, system applications, procedures, workflows and documentation.

How you will create impact:

Act as a System Support expert in maintaining the health of our policy administration systems, policy training system and deliver on business and technology capabilities and strategy.
Support system strategy through technical debt review and backlog analysis.
Responsible for end-to-end production problem clean-up management across all Product lines.
Accountable for overall quality of problem records in the Problem Management Tool (categorization, prioritization, formal closure).
Provide support to Business Partners on current business functions

To join our team:

You have a minimum of 2 years of experience with Systems and Production.
You have a Diploma or Degree in Business, information technology or Computer Science.
Holding the Chartered Insurance Professional (CIP) designation is an asset.
You have working knowledge and extensive comprehension of business/systems applications, procedures and workflows.

How you will succeed:

You influence change and are committed to continuous improvement, in order to exceed client expectations.
You leverage critical thinking skills to identify problems and proactively propose solutions.
Your strong communication skills allow you to clearly convey messages.
You’re an effective team player who shares knowledge to support our peers.

What you need to know:

You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

What’s in it for you?

Training and development opportunities to grow your career.
Flexible work options to support personal and family needs.
A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
Volunteer opportunities to give back to your community.

Salary information

Expected salary/hourly range $X - $X” (min-max, full range).

Salary to be discussed with successful applicants” (where a range is not published).

Salary placement

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.

Incentive/Variable pay

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.

Sales Roles

Expected salary/hourly range $X - $X (min-max, full range). This role is eligible to participate in a sales incentive plan for additional compensation with an annual target of X%.

A target range of X% - X%” (agency roles).

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