Portfolio Support Specialist

The Portfolio Support Specialist does not have a designated home site but will travel between properties as needed. They assume the role of Property Manager or other needed staff during staff absences, vacations, or other operational needs.

This position is a floater position, based out of Greensboro, NC and will require extensive travel (100%) in North Carolina. A company vehicle will be provided during working hours.

Essential Duties and Responsibilities:

Portfolio Support Specialist duties and responsibilities include but are not limited to:

· Travel between properties as assigned and maintain flexibility with location coverage.

· Assume the role of on-site property manager or other needed staff during temporary absences.

· Lead, direct, and control all facets of the community to ensure quality services and a high degree of excellent customer satisfaction by Preston Communities standards and policies, while working within budgetary guidelines.

· Train team members on proper leasing techniques and resident service.

· Ensure property performance is maintained—this includes walking the grounds to verify property is show-ready, walking all made-ready apartments to inspect and confirm they are ready for new resident.

· Tour visitors and guests (including prospects, owners, guests from corporate) to show amenities, apartments, community, etc. (May involve walking up hills and up and down stairs).

· Ensure that the on-site team provides the highest level of service to residents; respond appropriately to resident concerns.