Practice Success Manager

About the Company

For the past twenty-five plus years, IDOC has remained committed to the success of independent optometrists and today has emerged as a leading alliance of private optometric practice owners in the United States. Founded by an optometrist with the first-hand knowledge of private practice ownership, IDOC empowers independent owners to live the practice of their dreams. IDOC’s core value of “people first, always” and focus on innovation offer a significant competitive advantage to our membership of over 3,200 optometrists – enabling them to embrace change, seize opportunity, and position their practices for long-term success. IDOC serves its members through expert guidance from industry-admired consultants, metric-based business analytics, personal account management, member-exclusive vendor discounts and rebates, continuing education opportunities and national, regional, and local peer networking events.

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Role Summary

The IDOC Support Desk (ISD) Consultant serves as the primary "go-to" resource for all existing member queries, questions, support, and information needs. As a dedicated knowledge expert and consultant, you will be responsible for providing prompt, efficient, and comprehensive support to our 3,200+ member optometrists across all IDOC products, programs, and services. This role combines exceptional customer service with consultative sales opportunities, ensuring members receive maximum value from their IDOC membership while identifying opportunities for enhanced engagement and growth.