Product Manager
Job Description
- Own the subscriptions and customer experience roadmap, covering discovery, purchase, onboarding, renewals, upgrades/downgrades, cancellations, refunds, and reactivation.
- Design and evolve subscription infrastructure deeply integrated with Apple App Store and Google Play, including backend logic for renewals, grace periods, retries, and state management.
- Lead the design of customer-facing subscription experiences, including paywalls, pricing pages, in-app messaging, account management, and cancellation flows.
- Optimize the post-purchase customer journey, reducing friction, confusion, and support volume while improving trust and transparency.
- Drive monetization and upsell strategies that balance revenue growth with long-term customer satisfaction and retention.
- Act as the voice of both the consumer and the merchant, ensuring our products meet real-world needs for usability, reliability, and growth.
- Partner with Sales, Support, and Success teams to surface customer pain points and turn insights into product improvements.
- Define success metrics and use data to improve conversion, retention, churn, CSAT, and LTV.
- Collaborate with Engineering and Design to ship high-quality features and continuously iterate based on customer feedback and performance.
What we're looking for:
- 5+ years of experience as a Product Manager, owning subscription, monetization, or customer experience products.
- Deep hands-on experience with Apple App Store and Google Play subscription systems, including edge cases across renewals, cancellations, refunds, and billing states.
- Strong technical fluency and comfort working on complex backend systems and APIs.
- Proven experience designing high-quality consumer experiences with a strong focus on conversion, clarity, and ease of use.
- Strong commercial mindset with experience driving pricing, upsells, and ROI optimization.
- High empathy for merchants and app developers, with a deep understanding of how subscription products impact their operations and growth.
- Excellent communication skills and the ability to influence across teams.