Product Owner - Cloud Contact Center (CCaaS) & Data Platform
- Define acceptance criteria
- Develop user stories
- Drive cross team stakeholder alignment
- Facilitate requirements workshops
- Incorporate security and compliance requirements
- Lead PI planning
- Manage dependencies
- Own product backlog
- Plan releases and quarterly roadmaps
- Prioritize features and enhancements
- Refine backlog
- Support resiliency and disaster recovery
- Verify analytics and reporting outcomes
- Write data pipeline requirements