Product & Retention Analytics Manager

- Analyze user composition and behavior changes - Build dashboards and analytical frameworks - Define and track conversational experience metrics - Develop frameworks to identify retention root causes - Develop scalable analytics and tools for operator performance - Identify bottlenecks in operator workflows - Identify conversion drivers drop offs and friction points - Identify where conversational experiences break down - Lead chat conversion analytics agenda - Lead user retention and lifecycle analytics strategy - Monitor conversational funnel metrics - Partner with product to improve conversion funnel - Provide operator context and actionable information - Run experiments to measure operator impact - Turn behavioral data into product recommendations and experiments