Product Support Specialist
Help people get back to their passion.
At Garmin, we're passionate about creating innovative products that enrich people's lives. From fitness and outdoor adventures to automotive, marine and aviation technology, our products help people pursue what they love with confidence.
We're looking for a customer-focused and technically minded Product Support Specialist to join our team. In this role, you'll be the voice of Garmin, helping customers resolve technical issues, answer product questions, and deliver exceptional support across phone, email, chat and online channels.
Whether you're an experienced customer service professional or someone with a strong interest in technology and problem-solving, this is an exciting opportunity to build your skills with a globally recognised brand.
What You'll Be Doing
Deliver exceptional customer service across phone, email, live chat and online platforms.
Troubleshoot and resolve customer enquiries relating to Garmin products and services.
Develop expert knowledge of Garmin's innovative product range.
Escalate complex issues where required and ensure timely follow-up and resolution.
Maintain accurate records of customer interactions and support activities.
Stay current with new products, features, policies and procedures.
Collaborate with colleagues to share knowledge and contribute to continuous improvement initiatives.
Represent Garmin's values through every customer interaction.
About You
You are:
Passionate about technology and eager to learn.
Interested in Garmin products and the industries we support.
A natural problem solver with strong troubleshooting skills.
Customer-focused with a genuine desire to help others.
An excellent communicator with strong verbal and written skills.
Organised, reliable and able to manage multiple priorities.
Comfortable navigating multiple systems and applications.
Positive, proactive and a collaborative team player.
What You'll Bring
High School Diploma or tertiary qualification.
Experience in customer service, technical support, retail or a similar environment.
Demonstrated technical aptitude and troubleshooting ability.
Strong time management and organisational skills.
A professional approach and reliable work ethic.
The ability to learn new systems and products quickly.
A commitment to teamwork and delivering outstanding customer experiences.
Why Garmin?
At Garmin, you'll work with industry-leading technology that helps people achieve their goals and pursue their passions. You'll be supported by a collaborative team, encouraged to grow your technical expertise, and given the opportunity to make a genuine impact on the customer experience.
What's in it for you?
Product discounts on Garmin's award-winning range
Health and wellbeing reimbursement program
Income protection, life and TPD insurance
Supportive team culture and ongoing development opportunities
The opportunity to purchase Garmin shares at a discounted price
Work for a globally recognised and respected technology brand
If you're love technology, enjoy solving problems, and thrive on helping people, we want to hear from you.
Apply today and help our customers get back to their passion.
Contact [email protected] for any queries.
Garmin Australasia is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, colour, national origin, sex, sexual orientation, gender identity, veteran’s status, age, disability or any other legally protected characteristic.
Garmin Australasia does not request any personal banking information from candidates to apply for an open position.