Product Support Specialist

You are a person who loves watching tables, review that everything works
You were a spider in your previous life and you hate it when some thread does not work
You love finding any issues in the system and drilling in the issues as far as you can
You enjoy working in untypical hours. [ Evening shifts ] [ Early morning shifts ]
You feel that you can make streaming services work seamlessly. By addressing issues as fast as you can
Join the content experts team to watch content and content tools to deliver the best quality possible with no threads broken

Requirements:
At least 1-year experience in a similar position (Product Support or relevant experience etc.)
Good English language skills (at least intermediate spoken and written level)
Strong knowledge of ticketing systems and troubleshooting workflows.
Jira, Grafana, Datadog knowledge
Networking understanding
Good to have:
Automation scripting, and tech support skills
Cloud computing
Web applications and servers architecture understanding,
HTTP, REST API Monitoring tools and principles

Job responsibilities:
Shift Details & Work Schedule:
Hours: 30–40 hours per week
Shifts: 6:00 AM – 3:00 PM or 2:00 PM – 11:00 PM, Monday through Sunday
Note: Flexibility is required. Shifts may include 8–12 hours on weekends and/or additional night shifts based on client requests
Key Responsibilities:
During your shift, you will be responsible for monitoring, triaging, and escalating issues during non-regular working hours. Specifically, you will:
Monitor content streaming tools to identify and report any system issues
Monitor content delivery tools to detect and troubleshoot transcoding errors
Ensure third-party vendor tools and integrations are working seamlessly
During monitoring downtime, review streaming content and provide quality feedback