Production Support Engineer – Banking
We are looking for an experienced Production Support Engineer to support mission-critical banking applications and technology infrastructure in a 24x7 production environment.
KeyResponsibilities
- Provide 24x7 application and production support for critical banking systems.
- Troubleshoot issues related to payments, transactions, authentication, cash management, cards and batch processing.
- Perform incident management, log analysis, SQL investigation, troubleshooting and Root Cause Analysis (RCA).
- Monitor applications, systems and batch jobs using Splunk, Geneos, Control-M and other monitoring tools.
- Support UNIX/Linux, Windows Server and database environments.
- Coordinate production releases, changes, maintenance, Disaster Recovery (DR) and service restoration.
- Work closely with application, infrastructure, database, network, cybersecurity, and vendor teams.
- Maintain SOPs, runbooks, incident documentation, and operational reports.
- Identify opportunities for automation and operational improvement using Shell scripting, Python, PowerShell, SQL, or similar technologies.
Requirements
- 5+ years of hands-on experience in banking/financial-services production or application support.
- Experience supporting 24x7 mission-critical systems and high-severity incidents.
- Strong experience in UNIX/Linux and SQL.
- Hands-on experience with one or more of Control-M, Splunk, Geneos, enterprise monitoring tools.
- Experience in Incident, Problem and Change Management, RCA and SLA-driven support.
- Exposure to AS/400/Mainframe, batch processing, APIs, middleware, or file-transfer systems is an advantage.
- Strong troubleshooting, analytical and stakeholder-management skills.
- Willingness to work rotating shifts, weekends/public holidays and on-call support when required