Program Manager - Conversation Banking - (BFSI) [Shephali]

Role Type: Project Manager
Number of Openings: 1
Total Experience Required: 12–14 years of overall relevant experience.
BFSI Experience (Mandatory): Minimum 8–10 years of BFSI (Banking, Financial Services & Insurance) experience, within the most recent years of their career, is mandatory.
Location: Open — candidate can be based at any of our India delivery locations, with a preference for Delhi Client, Mumbai, Pune, Hyderabad, Bengaluru, or Chennai.
Engagement Type - Full Time - Permanent
Notice Period: Immediate joiners strongly preferred. Candidates with a notice period of up to 30 days maximum will be considered — this is a firm requirement with no exceptions.

Key Responsibilities

• Manage end-to-end program delivery for Conversation Banking transformation initiatives
• Coordinate across cross-functional teams to keep delivery aligned with programme milestones
• Own planning, tracking, and reporting for the Contact Center-related workstream
• Escalate and resolve delivery risks/issues in a timely manner
• Support stakeholder communication and alignment across business and technology teams

Required / Must-Have Skills

• At least 4–5 years of Program Management experience in a PM-lead capacity
• Experience working within a Transformation programme/project construct
• Experience in a large global organization (preferably Retail Banking)
• Understanding of the Contact Center domain within any banking context

Preferred / Good-to-Have Skills

• Chatbot & Voicebot exposure
• NLU, LLM / GenAI exposure
• RM Chat (WhatsApp)
• Genesys Cloud