Program Manager

About Us:Infosys is a global leader in next-generation digital services and consulting. Over 320,000 of our people work to amplify human potential and create the next opportunity for people, businesses and communities. We enable clients in 59 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, as they navigate their digital transformation powered by cloud and AI. We enable them with an AI-first core, empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem. We are deeply committed to being a well-governed, environmentally sustainable organization where diverse talent thrives in an inclusive workplace.

Recognized as the #1 Top Employerin Australia for the second year in a row, Infosys offers a workplace where careers grow with purpose. As an AI‑first organization, we empower our people to work on next‑generation technologies, continuously learn, and create impact at scale—supported by a culture rooted in care, inclusion, and excellence.

▶️Join Infosys and be part of a culture that’s not just promised—it’s certified. #TopEmployer2026 #ThriveAtInfosys

Role Description: The Onsite Program Manager will act as the primary customer-facing leader responsible for driving Quality Engineering and Testing delivery across a large transformation engagement. The role will provide strategic leadership, governance, stakeholder management, financial oversight, risk management, and execution assurance while aligning testing outcomes with business, technology, and regulatory objectives.

Location: MelbourneSalary: AUD 235,889– 250,588 Annual GrossPlease Note: - The above salary range is only indicative and maybe subject to suitable enhancements, based on internal company processes
Flexible working arrangements (hybrid, reviewed case-by-case basis). Feel free to connect with your recruiter to learn more about how this works in practice.
Roles and Responsibilities:
Client & Stakeholder Management

• Serve as the single point of accountability for testing services across assigned portfolios.
• Build and maintain strong relationships with divisional CIOs, Tribe Leads, Delivery Leads, Engineering Managers, Product Owners, and senior stakeholders.
• Participate in executive governance forums, SteerCo meetings, and operational reviews.
• Drive customer satisfaction and manage stakeholder expectations.

Program Leadership

• Lead end-to-end QE and Testing delivery across multiple programs and releases.
• Ensure alignment with Agile and SAFe delivery frameworks.
• Drive quality strategy, release readiness, and production stability.
• Provide oversight for functional, integration, system, UAT, and non-functional testing activities.

Governance & Risk Management

• Establish delivery governance, performance reviews, and quality controls.
• Own RAID management and escalation processes.
• Ensure compliance with risk management standards and regulatory obligations.
• Support CPS 230 operational resilience and third-party risk management requirements where applicable.
• Ensure compliance with MSA and SOW terms and conditions

Delivery Assurance

• Monitor testing progress against milestones, schedules, and quality objectives.
• Ensure adherence to SLAs, KPIs, quality gates, and release criteria.
• Proactively identify delivery risks and implement mitigation strategies.
• Drive defect prevention and quality improvement initiatives.
• Drive Productivity improvement initiatives along with offshore program manager. Ensure alignment to committed PI as in proposal.

Financial & Commercial Management

• Work with account leadership and manage account P&L, revenue forecasts, resource plans, and utilization targets.
• Track project budgets, delivery costs, and productivity improvements.
• Drive automation-led efficiencies and cost optimization opportunities.

Vendor & Partner Management

• Coordinate across multiple development vendors and technology teams.
• Drive collaborative delivery and issue resolution.
• Ensure contractual obligations and service commitments are met.

Transformation & Innovation

• Lead QE transformation initiatives.
• Drive adoption of:
  • Test automation
  • AI-assisted testing
  • DevSecOps
  • Continuous testing
  • Quality engineering best practices
• Identify opportunities for service expansion and continuous improvement.

Key Deliverables

• Portfolio Test Strategy
• Executive Governance Reports
• Release Readiness Assessments
• Quality Scorecards
• Risk & Compliance Reports
• Financial and Resource Forecasts
• Continuous Improvement Roadmaps

Success Metrics

• SLA/KPI adherence
• Release success rate
• Defect leakage reduction
• Customer satisfaction (CSAT)
• Financial performance
• Automation adoption
• Delivery predictability
• Regulatory compliance adherence

Essential:

• 20+ years in Testing/QE delivery.
• 8+ years managing large banking transformation programs and managing the transformation at scale.
• Experience working with Financial Services testing transformation
• Strong understanding of Agile, SAFe, DevOps, and Quality Engineering.
• Experience managing distributed onsite-offshore teams exceeding 500+ resources.
• Strong CXO level stakeholder engagement and executive communication skills.
• Experience in driving AI led transformation
  

ADDITIONAL

1. Excellent customer-facing skills
2. Excellent written and verbal communication skills
3. Strong attention to detail and outstanding analytical and problem-solving skills.

In addition to compensation aligned with your role, you’ll have access to a wide range of benefits that support your health, career growth, and overall well-being (AU)

• Income Protection Insurance
• Paid Parental and Volunteer leaves
• Employee Assistance Program (EAP)
• Flexible working arrangements (hybrid, reviewed case-by-case basis)
• Health Insurance Discount and Well-being Program
• Access to Fitness and Gym Memberships
• Salary packaging and novated leasing

Our recruitment and selection process is designed to create the best match for both you and Infosys. Depending on the role, it may include an initial screening, technical or functional interviews, and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent, respectful, and engaging at every step.

At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email [email protected] or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

“All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.”