Program Manager, Intensive Outpatient Program (IOP-PHP)

GENERAL FUNCTION: Manages Casa de Amparo’s Intensive Outpatient Program (IOP) and Partial Hospitalization Program (PHP), a combined service program for adults receiving specialty mental health services. Oversees assessment, treatment planning, service delivery, program operations, staffing, documentation, quality assurance, utilization management, billing productivity, County communication, and compliance with contract, Medi-Cal, accreditation, and regulatory requirements. Provides management and support for Clinicians, Nurse, Peer Support Specialist, and Billing & Administrative Support staff. May provide direct clinical services and clinical supervision based on qualifications.

MAJOR TASKS:

Treatment/Supervision:

1. Supervise program staff, assuring collaboration with the County, external service providers, community partners, and internal Casa de Amparo departments.

1. Oversee development and implementation of assessments, problem lists, treatment and care plans, transition of care plans, discharge plans, and other required documentation.

1. Ensure medically necessary specialty mental health services are provided in accordance with client needs, scope of practice, contract requirements, and applicable regulations.

1. Oversee the provision of IOP/PHP services including assessment, plan development, collateral, individual/group/family therapy, rehabilitation, crisis intervention, case management, peer support and/or recovery services, skill building groups, process groups, adjunctive therapies, psychotherapy, group treatment, and structured milieu programming.

1. Develop staff schedules, group schedules, training schedules, treatment services schedules, and other schedules necessary for operating the IOP/PHP program.

1. Assure clinical support and presence during treatment hours in accordance with client needs, regulations, staffing ratios, and contract requirements.

1. Coordinate with the Chief Programs Officer to monitor the provision of psychiatric assessment and psychiatric contacts in collaboration with the Consulting Psychiatrist and program staff.

1. Oversee and/or provide clinical supervision to licensed providers, registered licensed-eligible providers, clinical trainees, or other clinical staff as needed and dependent on qualifications.

1. Ensure that care is provided by staff that is knowledgeable and respectful of differing cultures and the norms that exist within various cultures.

1. Provide direct clinical services with a small clinical caseload as needed.

Administrative:

1. Serve as the primary program contact and single point of contact for County correspondence, including timely response to emails, telephone calls, and other correspondence.

1. Notify the County and Chief Programs Officer of planned absences from the program and assure alternate program coverage as required.

1. Assure treatment services meet all contract, Medi-Cal, accreditation, documentation, and regulatory requirements in coordination with the Chief Programs Officer, Quality Assurance, and other leadership staff.

1. Coordinate with Quality Assurance staff to conduct chart audits, monitor documentation quality, and follow up with staff for chart and billing completion.

1. Manage program productivity, appropriateness of services, authorization needs, and billing readiness in coordination with leadership and administrative support staff.

1. Complete County requested summaries, reports, data reviews, staffing updates, and other program documentation as assigned.

1. Facilitate Treatment Team meetings and other program meetings to review client progress, service needs, risk, transitions, and discharge planning.

1. Assure staff participation in required in-service trainings and maintain awareness of required training logs in collaboration with Training and Staff Development Manager.

1. Review program statistical reports and client outcomes and discuss with the Quality Assurance Team and Clinical Team as appropriate to improve service delivery.

1. Adhere to and assure staff compliance with Casa de Amparo’s Code of Ethics, Policies & Procedures, Employee Handbook, and all applicable program requirements.

1. Perform other relevant duties as assigned.