Program Manager

About the job

Employment type: Contract (On-site)
Contract length: 6 - 12 months
Location: Riyadh, KSA

Purpose of the project

We are seeking a highly organized and strategic Program Manager to lead the Debit Diversification Program in Saudi Arabia. This role will sit within our Consulting & Analytics function and is designed to enhance credit and prepaid card penetration among existing debit cardholders by managing a wide range of activities including telesales hiring and supervision, sales training, and performance tracking.

Core responsibilities and accountabilities

• Oversee the entire Debit Diversification Program, ensuring timely and successful delivery of all components.
• Recruit, train, and manage a team of 4-6 telesales agents per bank across seven participating banks to drive incremental outbound sales.
• Implement robust tracking systems to measure the effectiveness of sales activities and overall program impact.
• Develop detailed reports and templates for program updates and stakeholder communication.
• Engage with key stakeholders from leading banks in KSA to facilitate seamless program execution.
• Coordinate with Consulting & Analytics to schedule and conduct in-person sales training sessions, enhancing the sales skills of branch and direct sales staff.
• Organize sales competitions and incentive programs to motivate sales teams, ensuring alignment with program objectives.
• Oversee program budget, ensuring efficient allocation of resources and cost-effectiveness.

Knowledge and experience

• 7+ years of professional experience in program management, preferably within the financial services industry.
• Strong leadership skills with experience in team management and development.
• Excellent analytical skills and experience in data-driven decision-making.
• Proficiency in reporting tools and project management software.
• Fluency in Arabic and English.
• Strong skills in stakeholder management and engagement.

Mandatory skills

• Bachelor's degree in Finance, Business, Computer Science, Information Technology, or a related field (Master's preferred).
• Previous experience within banking, digital payment & card solutions, or the FinTech industry.
• Regional experience, including working in a fast-paced matrix organisation.
• Excellent communication skills in English and Arabic (written, verbal, and presentation).

Preferred skills

• The ability to analyse data, troubleshoot payment issues, optimize processes, and make data-driven decisions.
• Good understanding of payment systems, digital platforms, system workflows, security basics, and industry technologies.
• An understanding of regional regulations across financial services or payment networks.