Project Coordinator l

As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.

Project Coordinator

RESPONSIBILITIES
• Assist in the development and maintenance of project quoting, ensuring alignment with project objectives and
deadlines - manage workload and meet project KPIs
• Identify issues in scope and communicate with the external & internal teams/installers/vendors/customers for
resolution
• Identify opportunities for process improvement and communicate through the proper channels
• Maintain accurate project documentation for PM communications to the customer
• Typically quote and place orders for brand conversion projects
• Maintain and understand customer/brand products and offerings to address questions
• Collaborate with the team and supervisors to ensure the correct resolution of complex issues
• Stay up to date on product knowledge, processes, and best practices as training/information is provided by the
team, brand, and supervisors
• Use internal systems/reporting for most project initiatives
• Contribute to a positive company and team culture
• Manage Customer Support Team in box including phone and email requests
• And other duties as assigned

COMMUNICATION
• Read/analyze survey information and site documents for accurate scope and quotes
• Provide clear and concise written delivery
• Provide excellent customer service by actively listening, understanding needs, and executing a solution
• Fast paced email and phone response times
• Respond effectively to sensitive inquiries
• Verbally communicate effectively with clients/customers
• Escalate appropriately when there are questions or escalated issues

CRITICAL THINKING
• Ability and willingness to face challenges and solve problems while maintaining effective customer relationships by
meeting or exceeding their requirements and expectations
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited
standardization exists
• Ability to interpret various instructions furnished in written, oral, diagram, or schedule form
• Strong organizational skills

QUALIFICATIONS
• 1-3 years working in a business environment
• General business background with working knowledge of principles, practices, and techniques of project
management
• Strong analytical / problem-solving skills
• Excellent communication and time management skills to be able to manage a fast-paced and constantly
changing work environment
• Experience in customer service, construction, or branding is a plus

EDUCATION
• BS or BA Degree, or similar experience

Pay Range:

We offer a comprehensive benefits package that may include medical, dental, vision, 401k matching, and more!

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], and please be sure to include the title and the location of the position for which you are applying.