Project Manager – AIOps

Key Responsibilities

Lead end-to-end delivery of AIOps and AI transformation projects.
Develop and manage project plans, schedules, budgets, resources and milestones.
Establish project governance and reporting processes.
Manage project scope, objectives, deliverables, dependencies and risks.
Coordinate with customers, IT Operations, Service Management, Cloud teams and vendors.
Conduct steering committee meetings and executive project reviews.
Drive implementation of AIOps use cases such as incident intelligence, event correlation, alert noise reduction and predictive monitoring.
Coordinate deployment of AI agents and Copilot-based operational solutions.
Track project benefits, KPIs and business outcomes.
Manage risks, issues, change requests, escalations and dependencies.
Ensure compliance with security, governance and organizational standards.
Support change management, training and adoption activities.
Prepare project status reports, dashboards, risk logs, financial reports and benefits realization reports.

10–12 years of experience in Project or Program Management.
Experience delivering Infrastructure, ITSM, Cloud or Digital Transformation projects.
Experience managing enterprise technology projects involving multiple stakeholders and vendors.
Experience in Infrastructure Operations, Application Support, Service Management or Managed Services.
Strong knowledge of Agile, Waterfall and Hybrid project methodologies.
Experience with project governance, risk management, budget management and vendor management.
Strong executive stakeholder management and communication skills.
Experience managing cross-functional and geographically distributed teams.
Knowledge of AI, automation and digital transformation initiatives.
Knowledge of ServiceNow, ITSM, ITOM and Infrastructure Operations is preferred.
Exposure to monitoring and observability tools such as SolarWinds, Instana or Azure Monitor is an advantage.
Exposure to Azure AI Foundry, Microsoft Copilot and Agentic AI concepts is an advantage.

EA Number: 11C4879