Project Manager
The Client Service Team is the backbone of Guidepoint’s success. The team is responsible for efficiently delivering Guidepoint’s services to our clients around the world. We work to understand each client’s unique business questions and help them gain critical insights to stay informed and make better business decisions.
As a Project Manager on the Client Service team you will be responsible for managing key client accounts (corporates, hedge funds, institutional investors, private equity, investment banks, etc.) and overseeing a team of Associates to best match our clients with the right Advisors for their projects. Come work with us to deliver the best service in the industry and help our clients make some of the most important business decisions in today’s economy.
WHAT YOU’LL DO:
- Serve as the main point of contact responsible for the day-to-day relationship and service delivery for our clients.
- Fulfill all client requests across all sectors by utilizing the Experts in the company database and project management tool, and custom recruiting resources.
- If industry knowledge and expertise is needed to fulfill the project, coordinate with the Vertical Manager/Subject Matter Expert to better understand the scope of the project to identify companies and job functions that can fulfill the project requirements.
- Coordinate and work with a team of Associates to execute on requests for clients who are conducting research and due diligence on industry trends, market opportunities, new products and technologies, and more
- Weekly meeting to review client accounts to make sure performance meets expectations project management.
- Provide training to Associates regarding best practices around prospective Advisor sourcing, recruiting, interaction, and screening in order to provide the best Advisor match for each client project.
- Work closely with the Business Development teams to optimize your clients’ use of Guidepoint’s services.
- Participate in client on-boarding calls to explain workflows and understand client preferences regarding Expert backgrounds, proposed lists, and call scheduling.
- Work with other members in the team to provide industry guidance for projects.
WHAT YOU’LL HAVE:
- Bachelor’s degree
- Minimum 2 plus years of work experience.
- Relevant industry experience and a proven track record of performance will be a huge plus
- Ability to speak a second Asian language such as Mandarin, Korean, Japanese, Vietnamese, Thai, etc would be an added benefit to serve our international clients
- High proficiency with web research and knowledge of niche websites
- Previous experience managing a team will be a plus
- Outgoing personality with the ability to speak with people at all professional levels
- Excellent priority management and ability to work within tight deadlines
- Excellent written and verbal communication skills
- Ability to think creatively and focus on opportunities for growth
- Desire to work in a fast-paced, entrepreneurial environment
- Initiative and ability to handle increasing responsibility over time
- Driven, achievement oriented with customer service mindset
WHAT WE HAVE:
- Competitive compensation
- Group medical insurance coverage and dental benefits
- Gym benefits
- Casual, multicultural work environment
- Central office location
ABOUT GUIDEPOINT:
Guidepoint, a leading expert network firm, connects clients with vettedsubject matter experts—Advisors—from their global professional network.Guidepoint clients leverage the insights and perspectives shared by Advisors tostay informed and make better business decisions. Its slate of services,including phone consultations, surveys, events and proprietary data insightsproducts, help professionals gain comprehensive understanding of a topic beforemaking strategic or investment decisions. Guidepoint’s multinational clientlist includes 9 of the top 10 consulting firms and some of the largest hedgefunds, private equity firms and Fortune-ranked public companies.
For more information, please visit www.guidepoint.com.