Project Manager

Leads day-to-day delivery for a large federal FOIA, Privacy Act, privacy compliance, analytical, technical, and administrative support program. This full-time on-site role coordinates staffing, workload, quality, schedules, reporting, issue resolution, and communication across a high-volume operation with strict statutory and operational deadlines.

The Project Manager serves as the central management point for daily execution, ensuring personnel remain aligned with priorities, service levels, productivity expectations, quality standards, and security requirements. The role requires strong organization, sound judgment, customer service, and the ability to keep a large multidisciplinary team productive, accountable, and responsive.

Key Responsibilities:

• Manage daily program operations, staffing coverage, workload distribution, schedules, priorities, and service continuity across assigned workstreams.
• Coordinate analysts, technical specialists, administrative personnel, and corporate resources to ensure work is completed accurately and within established timeframes.
• Monitor case-processing metrics, productivity, quality results, staffing levels, deliverables, risks, and recurring issues and initiate timely corrective action when needed.
• Prepare monthly status reports summarizing accomplishments, case volumes, rejected or returned work, issues, resolutions, staffing status, performance trends, and plans for the next reporting period
• Lead recurring progress meetings, maintain action items, communicate priorities, and provide clear status information to program and company leadership.
• Support transition-in activities and maintain plans for continuity of operations and business continuity during emergencies or staffing disruptions.
• Coordinate workforce coverage, leave planning, replacement personnel, and workload priorities to help maintain uninterrupted service delivery.
• Use operational metrics and performance data to identify recurring issues, determine root causes, track corrective actions, and improve service delivery.
• Ensure team members follow applicable privacy, records, security, nondisclosure, training, information-handling, and government-equipment requirements.
• Maintain a responsive customer-service approach and escalate technical or contractual matters through appropriate management channels.