Project Manager (Payment Systems)

Job Summary

Lead the day-to-day management, operational support, and continuous improvement of assigned payment platforms and enterprise applications.
Oversee systems during warranty and maintenance phases, ensuring reliable, secure, and timely support for business operations.
Drive the onboarding of new digital services onto the platform and manage enhancement initiatives as required.
Collaborate closely with Finance, Business Analysts, and outsourced vendors to ensure smooth system operations, effective issue resolution, and high-quality service delivery.
Report to the Deputy Director (Application Services) and support broader digital service delivery objectives through effective project, vendor, and stakeholder management.

Key Responsibilities

Application Operations & Support

Oversee the day-to-day operations, maintenance, and support of assigned systems to ensure service reliability and effective business support.
Manage warranty support activities, including defect tracking, issue resolution, service requests, and follow-up actions with outsourced vendors.
Coordinate application releases, production deployments, maintenance activities, and system changes in accordance with established governance processes.
Monitor system performance, operational issues, and service delivery outcomes, ensuring timely escalation and resolution where required.

Service Onboarding & Enhancements

Lead the onboarding of new digital services, including planning, requirements coordination, testing, implementation, and go-live support.
Partner with Business Analysts to understand business needs, assess enhancement requests, and translate requirements into actionable delivery plans.
Work closely with Business Analysts and business stakeholders to support user acceptance testing (UAT), requirements clarification, issue management, and change management activities.
Manage enhancement requests, prioritization, and implementation to ensure alignment with business objectives, system architecture, and operational requirements.

Financial & Governance Management

Collaborate with the Finance team to support payment operations, reporting requirements, and audit-related activities.
Track budget utilization and expenditure related to system support, onboarding, and enhancement activities, including monitoring committed spend and escalating financial risks where necessary.
Ensure compliance with organizational governance, security, and operational standards throughout the application lifecycle.

Risk, Compliance & Vendor Management

Monitor and manage operational, cybersecurity, data protection, and compliance risks, including timely mitigation and escalation of identified issues.
Manage vendor performance and service delivery to ensure adherence to contractual obligations, service level agreements (SLAs), and expected quality standards.
Maintain effective governance over outsourced support and maintenance services to ensure business and operational objectives are met.

Stakeholder Management & Continuous Improvement

Provide regular updates to management and key stakeholders on system operations, risks, issues, enhancement initiatives, and onboarding progress.
Build strong working relationships across business, finance, technical, and vendor teams to drive successful outcomes.
Promote continuous improvement in operational processes, service delivery, user experience, and team collaboration.

Required Skills

Project & Service Management

Proven experience managing enterprise applications, digital platforms, or business-critical production systems.
Strong understanding of incident, problem, change, release, and service management processes.
Ability to manage multiple workstreams, competing priorities, and operational issues with minimal supervision.
Experience supporting budget and expenditure tracking, including contracts, purchase orders, invoices, and vendor-related financial monitoring.

Cloud, DevSecOps & Delivery Tools

Working knowledge of cloud environments, preferably Government Commercial Cloud (GCC) on AWS.
Experience using GitLab for source code management, CI/CD pipelines, release coordination, and deployment tracking.
Familiarity with SHIP-HATS governance requirements and secure software delivery practices.

Business & Technical Knowledge

Experience supporting payment systems, financial applications, enterprise platforms, or customer-facing digital services.
Understanding of API integrations, system interfaces, and enterprise application ecosystems.
Awareness of cybersecurity, data governance, compliance, and operational risk management principles.

Stakeholder & Vendor Management

Strong communication, stakeholder engagement, and relationship management skills.
Experience working closely with Business Analysts to manage requirements, enhancements, and operational support activities.
Ability to bridge business and technical teams and drive outcomes through effective coordination and collaboration.

Qualifications

Bachelor's Degree in Information Technology, Computer Science, Engineering, Business, Project Management, or a related discipline.
Minimum of 5 years of experience managing enterprise applications, technology projects, or digital platforms.
Experience working in cloud-based environments, preferably GCC on AWS.
Proven experience managing outsourced vendors, application maintenance contracts, or managed services.
Experience in government, public sector, financial services, payment platforms, or other regulated environments will be advantageous.

See also