Project Quality Management – EMEA Pole Quality Manager

Job Description Summary

The Pole Quality Manager will own Daily Management of critical, aging Non-Conformity Reports (NCRs) and cross-functional Root Cause Analyses (RCAs).

Key Responsibilities

Analyze data from Customer Events (CEs). Investigate if trends and systemic root cause will be addressed by existing projects, and if not, coordinate with Quality colleagues to address
Drive Pole NCR data quality and customer impact for NCRs, confirm and report CEs
Participate in Daily Management of “critical” and “high” aging NCRs, including timely follow up and distribution of new NCRs
Monitor and escalate NCRs for appropriate assignment/reassignment
Lead cross-functional RCAs
Ensure RCAs are kicked off for CEs and improve RCA first past yield through gate reviews by tracking Root Cause Identification (RCID) and Corrective and Preventive Action (CAPA)
Open NCRs for product and service non-conformities raised in Customer Experience (CX) process
Monitor NCR containment and challenge non-satisfactory NCR containment actions
Lead trainings for customer-facing teams on Quality processes and tools
Support ISO 9001 recertification and Pole QMS audits
Develop Quality Alerts and Quality Moments
Identify process improvements and represent Quality on Pole driven Kaizens/Problem Solving Reports (PSRs)
Attend Customer Meetings to represent the Quality Function and actions to address Quality events and long-term actions Gas Power is taking to improve customer outcomes

Required Qualifications

Bachelor’s degree from an accredited university or college or equivalent experience
Minimum 5 years of experience in Quality
Experience working within complex, multi-site, multi-region organizations
English fluency
Ability to travel and work in the pole countries as required

Desired Characteristics

Relocation Assistance Provided: No