Property Operations Specialist

Fairlawn is a vertically integrated firm specializing in real estate investment, management, and development. Based in Chicago and Champaign, Illinois, we have a more than 10-year track record in value-add projects, development, student housing, and build-to-rent communities. With a portfolio of approximately 6,000 units and $900 million in assets under management, Fairlawn has established a strong presence across Illinois, Indiana, and Kentucky. We are actively expanding into additional Midwest markets.

The new team member will join a team of support specialists and be accountable for being an expert in our property management process and providing key operational support across the Fairlawn Portfolio. The Property Operations Specialist position will be based out of our Corporate Office in Champaign, IL, with expected travel throughout Central Illinois, Indianapolis, IN, and Louisville, KY.

What will you do?

• Exemplify our core values of Be Kind, Be Flexible, Own It and Always Improve
• Serve as an expert in our Property Management Process
• Align with on-site Property Managers to train new team members in Leasing, Resident Services, Facilities Management and Accounts Receivable
• Serve as a leader in our company among our teams
• Lead and Facilitate company training as needed
• Complete special assignments and projects directly impacting property management teams across the Fairlawn portfolio to ensure operational efficiency and financial performance
• Provide flex on-site or off-site support to teams as needed, including filling in for roles during capacity gaps, property onboarding and augmenting capacity during high demand times
• Provide support on frontline operations including answering calls, scheduling appointments, handling resident requests, showing residences to prospective residents, and providing any needed administrative support
• Provide exceptional customer service and serve as an ambassador of the Fairlawn brand
• Assist in property onboarding tasks across different departments of the organization both before and after close
• Learn and ensure compliance with all Fair Housing Laws including local, state, and federal housing regulations (We provide training)
• Pivot, roll up your sleeves and jump in where needed!

Why should you work here?

• Competitive Pay. We are ready to invest in you!
• Additional monthly or quarterly incentive pay for meeting goals and supporting property performance
• Medical, Dental, Vision, and Life Insurance to access care for positive health outcomes and your overall wellbeing
• Employee sponsored benefits including Short Term Disability, Life Insurance, Critical Illness, Accident, Flexible Spending, and H.S.A. Accounts to avoid costly medical expenses due to gaps and ensure that all your medical needs are met
• 401(k) Retirement Plan with Match to invest in your future wealth and retirement
• Paid Vacation, Sick Leave, and Holiday Pay to help you reset and come back rejuvenated and refreshed
• Company events to promote team cohesion
• Wellness Days to focus on being your best self. We want you to have time to disconnect and recharge in a way that works for you
• The opportunity to work for a growing organization where you are valued and can have a direct impact
• Quarterly off-site meetings with your manager to celebrate wins, issue solve and ensure you are set up for success. Plus, the process is rewarding, and the results are great for your career