QA Engineer (Manual, Automation)

Intelswift is an AI-native customer communication platform — multi-channel messaging, voice AI agents, LLM-driven chatbots, and business intelligence — serving SaaS companies worldwide. Our stack: React, Node.js, Python, Java, MongoDB, Redis, Kafka, and LLM orchestration (LangChain, OpenAI, ElevenLabs).

We’re looking for a QA Engineer to own product quality end to end — from the testing process to automation. Playwright automation experience is required: we need an experienced person who can bring order first and move quickly toward automating validation.

What you’ll do:

• Build automation in Playwright using a page-object model; integrate tests into GitHub Actions as quality gates.
• Build and run the testing process: test cases, checklists, and bug reports in Jira.
• Analyze requirements, spot potential problems, and suggest solutions.
• Run functional and regression testing on critical flows (chat, handoff to a live agent, agent assignment, conversation resolution).
• Test REST APIs and microservices.
• Support releases and run release sign-off.
• Over time, cover more complex cases: contract checks, multi-customer and multi-role scenarios, and event-driven flows.
• Evaluate AI agent behavior — tone, helpfulness, and hallucinations.

What we expect:

• 3+ years of commercial testing experience.
• Required: hands-on automation experience with Playwright and the ability to build a page-object framework.
• Working JavaScript/TypeScript or Python for test code.
• Experience integrating tests into CI/CD (GitHub Actions or similar).
• Experience building QA processes from scratch.
• Manual and exploratory testing of web applications, with solid test-design skills.
• Experience testing REST APIs and microservices.
• Confident with Jira and a Git/PR workflow.
• Attention to detail and critical thinking.
• English — B2/C1, Ukrainian — C2.

Nice to have:

• Testing real-time features (WebSocket, live agent handoff).
• Experience testing SaaS where one product serves many client companies with role-based access.
• Experience with AI/LLM or voice agents.
• Docker for test environments.

What we offer:

• Full ownership of the QA function — build it your way.
• Direct impact on the quality of a product used by real customers.
• Work with modern AI/ML technologies — LLMs, voice agents, and RAG.
• Remote-first culture with async communication.
• Paid vacation, paid sick leave.
• Competitive compensation.