QA Manager

Objective:

We are seeking an experienced QA manager with a strong background in the airline industry to lead quality assurance activities across large-scale digital transformation programs. The ideal candidate will have extensive experience managing end-to-end QA delivery, leading testing teams, and ensuring the successful delivery of high-quality solutions across airline systems and customer-facing applications.

This role requires either professional fluency in both Arabic and English, or prior international work experience in a Western market (e.g. US, UK, Canada, Europe, Australia).

Responsibilities:

• Lead and manage QA activities across mid-to-large digital transformation projects.
• Oversee the complete testing lifecycle, including planning, execution, defect management, reporting, and quality governance.
• Manage functional, non-functional, and user acceptance testing (UAT) activities.
• Lead QA teams and mentor test engineers to ensure high-quality project delivery.
• Coordinate testing across web, mobile, middleware, and interface applications.
• Collaborate with business stakeholders, developers, architects, and Agile release teams throughout the project lifecycle.
• Validate airline business processes across passenger service systems (PSS), reservations, ticketing, check-in, DCS, GDS, and Amadeus platforms.
• Track testing progress, manage risks, and communicate project status to key stakeholders.
• Utilize ALM tools such as Azure DevOps and Jira to manage testing activities and defects.
• Drive continuous improvements in QA processes, methodologies, and best practices.

Requirements:

• Bachelor's degree in computer science, information technology, engineering, or a related field.
• Proven experience managing QA for mid-to-large digital transformation programs.
• Strong hands-on experience with airline systems, including passenger service systems (PSS), reservations, ticketing, departure control systems (DCS), check-in, GDS, and Amadeus.
• Experience testing web, mobile, middleware, and interface applications.
• Proven experience leading end-to-end QA delivery, including functional testing, non-functional testing, and user acceptance testing (UAT).
• Proficiency with Azure DevOps, Jira, or similar ALM tools.
• Experience managing the full testing lifecycle, including planning, execution, defect management, and reporting.
• Experience leading and mentoring QA teams.
• Experience working with Agile delivery and release teams.
• Strong leadership, communication, stakeholder management, and problem-solving skills.
• Excellent verbal and written English communication skills.