QA Specialist
Summary
Quality Assurance Specialist at Jawonio developing and implementing QA strategies to assess Corporate Compliance. Conducts internal audits, incident investigations, and site inspections while ensuring compliance with oversight agencies such as OPWDD, Justice Center, OMH, and OCFS.
Summary: Under the direction of the Chief Compliance Officer, the Quality Assurance Specialist will develop and implement quality assurance strategies to assess and improve the effectiveness of the Corporate Compliance/Quality Assurance Department.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
· Conduct comprehensive internal audits, record reviews and physical site inspections.
· Conduct thorough investigation into various types of incidents both reportable and internal, ensuring compliance with applicable oversight agencies, including OPWDD, Justice Center, OMH, OCFS, SED, OMIG, and other relevant agencies.
· Develop and improve internal controls and monitoring systems.
· Create systems to help staff follow regulatory standards.
· Support Program Directors with service delivery and compliance.
· Review audit data, identify trends, and create action plans to fix quality issues.
· Train and assist staff to improve service quality.
· Work with the Corporate Compliance Officer to develop policies for quality improvement.
· Stay updated on federal and state regulations and assess organizational performance.
· Assist program directors/managers in making necessary corrections.
· Help the Chief Compliance Officer with annual reports and trend analysis.
· Assist in agency-wide mandatory training using standardized materials.
· Additional tasks and responsibilities may be assigned.
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