Qualified Professional

Purpose of Position:

The Qualified Professional provides support to the Lead Qualified Professional in overseeing the development and implementation of strategies and structures in Residential/Day Support facilities to assist persons served so they may achieve their personal goals.

Salary Range:

Commensurate with experience

Work Schedule:

Monday – Friday 9:00am – 5:00pm; Hours could vary based on facilities needs - to include varying shifts; may participate in on call rotation.

Job Responsibilities:

• Provide coverage in facilities for understaffed shifts as needed
• Ensure individual’s Progress summaries are correct and submitted prior to deadline
• Prepare annual paperwork for ISP meetings (Short Range Goals forms)
• Provide monthly inspection schedule to complete unannounced visits of facilities/vans.
• Collect all Documentation from facilities and Review Progress Notes, Supervised/Group Notes and Incident reports for correction (ensure managers cc Lead QP on all reports)
• Ensure ALL incident reports are correct and organized for the quarterly reports to be completed by the end of each month.
• Print and review Alliance weekly updates.
• Serve on the Interview Panel for vacancies and provide feedback of candidates to QP
• Participate in all required team meetings, committees, and audits as required
• Complete agenda for QA/QI meetings and various meetings as needed
• Consult with QP on appropriate solutions to complex issues
• Perform other duties as defined by the QP

Service Management:

• Provide staff training for Orientation and Documentation, individual disabilities and Person-Centered Plan (PCP) implementation.
• Assist QP with clinical and technical assistance for support staff, as needed
• Assist QP with implementation of the PCP for clinical appropriateness of service delivery.

Quality Assurance and Improvement:

• Ensure consistent provision of quality services to consumers
• Monitor the implementation of the PCP to assure that services are being provided in a manner that is professional, effective, and consistent with governing rules, statues, service definitions and the PCP.
• Ensure the case management, supervision, and service notes are being completed in a manner consistent with Federal, State, and Agencies statues, rules, policies and procedures respectively.
• Submit reviewed and signed service data to the Medical Records Manager for billing verification, filing and submission to the Home Office, as applicable.
• Participate in peer review activities of agency offices as requested.
• Communicate ideas on improving services to his/her supervisor.

Communication

• Maintain consistent communication with his/her supervisor regarding documentation, authorization, consumer progress toward goals, and consumer satisfaction.
• Maintain regular contact with persons served, their treatment teams, guardian, Office Manager and significant others in persons lives.

Qualifications:

Education/Experience

The minimum requirement for this position is either:

• A master’s degree in a related field and 1 year of supervised, postgraduate, experience serving
• persons with developmental disabilities.
• A bachelor’s in Human Service related field with 2 years of supervised, post graduate,
• experience serving persons with developmental disabilities.
• A bachelor’s degree in another field with four years for supervised, postgraduate, experience
• serving persons with developmental disabilities.
• Must have knowledge and experience with the age and population served and meet Qualified
• Must have IDD experience
• Professional Status and defined by 10A NCAC 27G. 0104 Rule

Training

• Must successfully complete all state required trainings pursuant to the support service delivered
• Must successfully complete all required SERENITY THERAPEUTIC SERVICES INC. trainings and in-services

Additional Requirements

• Basic mathematical skills
• Ability to read, write and understand the language of the person served and read and write in English.
• Ability to work as a team member
• Valid driver’s license, reliable transportation including proof of current automotive insurance, acceptable driving record, current inspection sticker and registration, clean criminal records report, clean Health Care Registry check.
• Excellent interpersonal skills
• Team building skills
• Analytical and problem solving skills
• Decision making skills
• Effective verbal and listening communications skills
• Attention to detail and high level of accuracy
• Very effective organizational skills
• Effective written communications skills
• Computer skills including the spreadsheet and word processing programs, and e-mail at a highly proficient level
• Stress management skills
• Time management skills
• Ability to work independently with the necessary discipline required in a home office setting

Personal Attributes

• The prospective candidate must maintain strict confidentiality in performing the duties requested.
• Be Honest and trustworthy
• Be respectful
• Possess cultural awareness and sensitivity
• Be flexible
• Demonstrate sound work ethics

Performance Expectations:

• The Qualified Professional Assistant will serve as a role model to support staff, by consistently conducting him/herself in a professional and ethical manner in all situations, including but not limited to promptness of completing assignments, verbal/non-verbal communications, maintaining professional boundaries, representing Agency with a professional image, appropriate attire (See Employee Handbook), complying with Federal Anti-Kickback Laws, and not engaging in, or coercing others to engage in, any fraudulent behavior (see Federal Anti-Kickback Laws and Medicaid Fraud Defined)
• Have or develop a working knowledge of various forms of developmental disabilities and common accompanying issues
• Monitor the Division of MH/DD/SAS, Division of Medical Assistance, Value Options, and Local Management Entities websites for changes to and impact on services to be provided
• Have or develop a working knowledge of rules, service definitions, and statutes governing the provision of the services provided
• Have or develop a working knowledge of all applicable authorization/re-authorization processes, Agency policies and procedures, documentation requirements, and billable tasks,
• Have or develop a working knowledge of local community resources, both public and private
• Maintain a person centered focus throughout service provision
• Serve as a team player to the general office staff and Agency as a whole
• Provide services according to the philosophy, standards, values and ethics set forth by Agency
• Follow all Agency Policies and Procedures
• Maintain current training and certifications/licensure requirements