Quality Assurance Specialist

Job purpose

Manage the quality assurance initiatives and processes for all functions within the company, focusing on the core business operations at 50 plus operation sites including supply and distribution terminals, airports, supply chain locations, and production plants. Ensure continuous improvement, system integrity, and customer orientation in line with the company strategies and policies.

Design, update, and monitor all corrective actions and the consequences of process updates to eliminate or reduce non-conformities.

Ensure that operational activities and services are consistent with the requirements of the Quality Operations Manual and industry regulations, in addition to ADNOC Distribution rules and standards. Ensure that all applicable QMS/IMS requirements are fully implemented at all operations sections.

Key accountabilities

Job specific accountabilities

Quality assurance & audits

• Support all external and internal inspections performed by various agencies and regulators (IATA, GCAA, ADAC, customers, ISO, internal audit, etc.) across the operations group, terminals, and fuel depots.
• Report inspection results and recommendations to management and ensure closure plans are set and completed within agreed timeframes.
• Design, update, and monitor all corrective actions and the consequences of process updates to eliminate or reduce non-conformities.
• Carry out periodical inspections of operations facilities within the company, including customers’ facilities as requested by group managers.
• Coordinate and facilitate quality assurance audits and other external/internal audits and inspections. Report inspection results and recommendations to managers.
• Carry out inspections of different locations and job sites to ensure ISO operational procedures are implemented and employees have the competencies to perform the jobs, as requested by operations managers.
• Assess and inspect existing systems to ensure all requirements are met to retain applicable certifications by external organizations such as ISO, OHSAS, JIG, etc.
• Conduct gap analyses and develop action plans to address any deficiencies. Ensure that all systems are regularly reviewed and updated to maintain compliance with certification standards.
• Prepare detailed and accurate reports on quality assurance activities, audit findings, and corrective actions. Ensure that all documentation is clear, concise, and compliant with regulatory and company standards.
• Conduct thorough gap analyses to identify deficiencies in current processes and systems. Develop and implement corrective and preventive actions (CAPA) to address identified gaps and mitigate risks. Monitor the effectiveness of CAPA initiatives and adjust strategies as necessary to ensure continuous improvement and compliance with quality standards.
• Identify and assess risks related to quality assurance and develop mitigation strategies to address potential issues. Ensure that risk management practices are integrated into all quality assurance activities.
• Ensure the closeout of actions from various inspections by maintaining regular follow-ups. Collaborate closely with site managers to verify the implementation of corrective actions and assign specific responsibilities to promote accountability and efficiency.

Continuous improvement & problem solving

• Investigate customer complaints and follow up on corrective and preventive actions, reporting to managers.
• Carry out inspections of different locations and job sites to ensure operational procedures are implemented and employees have the competencies to perform the jobs, as requested.
• Recommend, monitor, and support continuous improvement through tools and methods for evaluating, identifying, and correcting any quality-affecting parameters.
• Investigate serious operational problems and suggest suitable solutions.
• Cooperate with the training section to continuously improve the operations training manual. Provide training on a regular basis covering safety practices, incident investigations, safety leadership, risk assessment, and others.
• Ensure that all locations follow one HSE standard from technical and operational requirements.

Quality management system

• Conduct and design training and awareness sessions for quality initiatives and ISO objectives, processes, and procedures to ensure aligned understanding among related employees.
• Consult on the functions’ compliance to the company’s document management system (ADMS) and record management system in line with ISO 9001 requirements.
• Design and update the record management system’s policies, file plans, record classification, record retention, and disposal in accordance with local regulations and company policy.

Internal communications & working relationships

• Functions
• Internal audit
• Quality control
• Customer care
• Quality management systems
• Business information systems
• Policies and procedures

External communications & working relationships

• External audit
• Certificate issuers

Minimum qualification

Bachelor’s degree in an engineering discipline.

Minimum experience, knowledge & skills

• Eight or more years of experience in quality management, preferably in the oil and gas retail industry.
• Thorough understanding of ISO 9001 quality requirements.
• Hands-on experience with continuous improvement and business process re-engineering.

Revenues / budget

As per approved financial budget.

Direct reports

As per organization chart.

Indirect reports

As per organization chart.

Professional certifications

Must have: ISO 9001 auditor certification, etc.