Quality Assurance Technician

Location: Greensboro, NC
Department: Operations/Warehouse
Reports To: Warehouse Manager

Join DecisionPoint Technologies

DecisionPoint Technologies is a leading provider of enterprise mobility, RFID, IoT, and supply chain technology solutions that help organizations optimize operations, improve productivity, and gain real-time visibility across their businesses. We partner with some of the world's leading technology manufacturers to deliver innovative solutions that make an impact across industries including retail, healthcare, transportation, manufacturing, and government.

At DecisionPoint, our employees are the foundation of our success. We foster a collaborative, customer-focused culture where innovation, accountability, and continuous improvement are valued. Whether you're supporting customers, engineering solutions, or ensuring operational excellence, every team member plays an important role in delivering exceptional results.

What You'll Enjoy

Eligible employees may participate in a comprehensive benefits package designed to support your health, financial well-being, and work-life balance, including:

• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off (PTO)
• Company-Paid Holidays
• Short-Term and Long-Term Disability Insurance
• Life Insurance
• Employee Assistance Program (EAP)
• Professional development and growth opportunities
• Collaborative and team-oriented work environment

We're looking for an Integration Quality Assurance Coordinator who thrives on accuracy, continuous improvement, and operational excellence. If you enjoy identifying opportunities to improve processes, ensuring products meet the highest quality standards, and collaborating with cross-functional teams, we'd love to meet you.

What You'll Do

As the Integration Quality Assurance Technician, you'll be responsible for ensuring the accuracy, quality, and compliance of integration processes, customer orders, inventory transactions, and outbound shipments before products reach our customers.

Your responsibilities will include:

• Develop, implement, and maintain quality control procedures and Standard Operating Procedures (SOPs) for the Integration department.
• Perform quality inspections of customer orders, device configurations, inventory transactions, and outbound shipments.
• Verify products are configured, labeled, packaged, and documented according to customer and project requirements.
• Identify quality issues, process gaps, and operational risks while partnering with the Integration Manager to resolve concerns.
• Conduct root cause analyses and assist with Corrective and Preventive Actions (CAPAs).
• Monitor daily workflows to ensure consistent adherence to quality standards.
• Maintain detailed inspection records, audit documentation, quality metrics, and corrective action logs.
• Prepare quality reports and communicate trends and recommendations to leadership.
• Collaborate with Warehouse, Inventory, Project Management, and Operations teams to improve quality and efficiency.
• Assist with quality training and coaching for Integration team members.
• Review customer feedback, returns, and quality incidents to identify continuous improvement opportunities.
• Participate in internal process audits and recommend workflow improvements.
• Utilize systems including Monday.com, NetSuite, IntelliTrack, and other operational platforms.
• Support additional departmental initiatives as assigned.