Radkin - Manager, Customer Experience

Radkin is elevating the luxury residential experience across Florida and future markets nationwide. The Manager of Customer Experience is responsible for overseeing the guest services experience, front-of-house hospitality standards, and service performance across multiple Radkin-managed residential properties. This role ensures that every resident, guest, board member, and property stakeholder experiences consistent elevated service aligned with Radkin brand standards.

This leader coaches, trains, and develops concierge teams, ensures SOP compliance, manages high-level service escalations, partners with Property Managers and HOAs, and drives proactive hospitality culture execution across their assigned portfolio. The Manager of Customer Experience maintains the delicate balance between luxury hospitality standards and the operational discipline required in residential condominium environments.

Preferred Skills

• HOA / Condo building environment experience
  
• Experience building SOPs, service standards, or quality assurance hospitality programs
  
• Multi-property or multi-location experience
  
• Incident / Resident Relations escalation management
  
• Experience with talent development and frontline hospitality training