Reactive Procurement Lead
Directly Reports To: Director of Procurement
JOB OVERVIEW:
The Reactive Procurement Lead is responsible for leading and optimizing the real-time sourcing and vendor engagement process for reactive work orders across the Facil IT platform. This role ensures that service requests are fulfilled quickly, cost-effectively, and in alignment with client SLAs and KPIs.
Working in close partnership with the Director of Procurement, this individual manages the day-to-day execution of reactive sourcing strategies while overseeing a team of Sourcing Specialists. The role requires a strong balance of urgency, vendor relationship management, cost control, and operational discipline to ensure high service levels across a national vendor network.
Key Responsibilities
Reactive Sourcing Leadership
- Oversee the end-to-end sourcing process for all reactive work orders
- Ensure rapid vendor engagement to meet or exceed SLA response times
- Monitor work order flow and allocate sourcing resources accordingly
- Remove bottlenecks and escalate high-risk or aging work orders
Team Management
- Lead, coach, and develop Sourcing Specialists
- Set daily/weekly priorities based on workload, geography, and urgency
- Conduct performance reviews and provide ongoing feedback
- Ensure consistency in sourcing practices and vendor communication
Vendor Network Execution
- Maintain strong relationships with existing vendors to improve responsiveness and pricing
- Partner with Strategic Sourcing and Procurement Compliance to address vendor gaps
- Support onboarding of emergency or gap vendors when required
Cost Control & Negotiation
- Drive competitive pricing through real-time negotiation
- Ensure estimates align with market benchmarks and client expectations
- Identify and correct pricing inconsistencies or inflation trends
Operational Oversight
- Monitor KPIs, SLA adherence, and sourcing efficiency
- Develop and implement process improvements to increase speed and quality
- Collaborate cross-functionally with Service, Dispatch, and Account Management teams
Escalation Management
- Act as the primary escalation point for critical or stalled work orders
- Communicate proactively with internal stakeholders on high-impact issues
- Implement corrective actions to prevent repeat failures
WO Status Ownership:
- Sourcing – This status flags WOs that require the Procurement Teams attention to locate and dispatch a vendor