Reception Supervisor

Reception operations management

• Oversee the daily operations of the reception and guest welcome area within the dining hall.
• Ensure guests are welcomed in a professional, friendly, and efficient manner.
• Maintain high standards of guest service and ensure reception procedures are consistently followed.
• Monitor guest flow and coordinate with floor teams to ensure smooth operations during peak periods.
• Ensure reception areas remain organized, welcoming, and professionally presented.

Team leadership & supervision

• Manage and supervise the Head Hostess and Hostess/Receptionist team.
• Develop staff schedules and ensure adequate reception coverage throughout operating hours.
• Provide coaching, guidance, and support to ensure high standards of guest service.
• Monitor staff performance and provide feedback to support continuous development.
• Ensure team members maintain professional appearance and service etiquette.

Guest experience management

• Ensure all guests receive prompt assistance, accurate information, and a positive first impression of the venue.
• Support the team in resolving guest inquiries, requests, or complaints in a professional manner.
• Promote the dining hall concept, vendors, and ongoing events to guests.
• Monitor guest feedback and identify opportunities to enhance the overall guest experience.

Operational support & shift coverage

• Support reception operations by covering reception shifts when required to maintain operational coverage.
• Assist the reception team during busy service periods or high guest traffic.
• Ensure service continuity in case of staff absence or operational needs.

Communication & reporting

• Maintain regular communication with the Operations Manager regarding guest experience, operational issues, and service improvements.
• Report guest feedback, operational updates, and service observations to management.
• Coordinate with floor supervisors and operational teams to ensure smooth guest service across the venue.

Experience & education

• Minimum 8 years of experience in hospitality, guest relations, or reception operations.
• At least 5 years of experience in a supervisory or managerial role.
• Experience in restaurants, hotels, food halls, or large hospitality venues is preferred.

The Reception Manager is responsible for overseeing all reception and guest welcoming operations within the dining hall, ensuring a professional, welcoming, and efficient first point of contact for guests. Reporting into the management team, the role manages the reception team, including the Head Hostess and Hostesses/Receptionists, ensuring that service standards, guest engagement, and operational procedures are consistently maintained.

The Reception Manager plays a key role in enhancing the overall guest experience by supervising reception operations, coordinating guest flow, and ensuring accurate communication of the dining hall’s offerings and events. While primarily a managerial role, the Reception Manager will also support and cover reception shifts when required to maintain operational coverage.