Relationship Manager
Job summary / introduction
SMEs play a significant role in driving the economic health of the UAE and specifically Dubai market and represent the majority of business in the economy. As the world continues to become more connected, SMEs will increasingly become international and FAB is better placed to meet their needs by increasing strength to support domestic SME business.
The jobholder will prepare a self-development plan, agree it with the line manager and work progressively towards achieving it. Seek best practices from other peers and colleagues. Would be required to attend training sessions as planned by management. Should have a strong ability to provide direction in assessing and capturing customer needs and opportunities effectively within the existing, new and prospective customer base.
To drive best practice in key account relationship management and risk policies ensuring this remains in line with FAB practices.
Key responsibilities
Relationship management- Acquiring new-to-bank high value clients and enhance existing high value relationships to increase liability book of bank and increase revenue.
- Strong engagement with clients to understand and improve their banking services.
- Understand client's requirements to increase the bank's wallet share.
- Cross sell and upsell bank's products and services to maximize revenue.
- Increased sales volumes/market shares in target market.
- Response and turnaround times of customer requests and processing business applications.
- Negotiate with internal clients and structure pricing of the GM and cash products as per customers' needs.
- Establishment of an efficient customer-focused approach representing a strong competitive edge.
- Increase share of high-end market and quality business within assigned segment.
- Establish and maintain a working rapport with customers by providing expertise in identifying their financial needs and the deployment of bank's products and services to the fulfillment of these needs to enhance asset base.
- Provide customers with accurate and timely information on products and reveal the benefits affecting their businesses.
- Keep customers and prospects updated on new products and services.
- Actively source business from prospects and follow up on sales leads within designated market segments.
- Plan timely visits to clients to introduce GTB and GM partners.
- Identify and forward sales leads to other areas in the bank for cross-selling.
- Coordinate with product managers and specialists on promoting bank's products.
- Timely updating of KYC.
- Work closely with internal departments to cover compliance risk, operational risk and any credit risk exposure, where applicable.
- Prepare credit application (CA), analyze financial statements, and make it ready for approvals.
- Ensure CAs for new clients and renewals for existing clients are correctly prepared in accordance with bank policies and regulatory framework.
- Recognize early warning signals of unsatisfactory account conduct and pursue the collection of past due loans.
- Effective work processing and risk management.
- Assess the financial and business risks involved in lending to particular businesses, mainly by looking at the company's competitive position within its industry, its strategic direction, management quality and its financial profile wherever required.
- Perform analysis of creditworthiness and recommend appropriate credit limits.
- Proactively manage the assigned portfolio risk by ensuring timely renewal of accounts within the applicable time standards, provided all required information is available.
- Compliance with bank related policies and procedures, and business banking standards in structuring and pricing of limits.
- Adhere and comply with bank's internal applicable policies and procedures as well as governing regulations issued by concerned authorities.
- Cooperate and facilitate work of internal audit and risk management to address gaps, and respond to audit reports within agreed deadlines.
- Monitor money laundering activities and coordinate remedial actions with management.
- Ensure effective utilization of limits in order to maximize profitability.
- Regularly monitor MIS reports for FX and trade revenues - EDW Dashboard.
- Continuously seek to increase revenue margins from customers.
- Practice high-quality customer service standards.
- Operations and process responsibilities.
- Contact customer service groups and processing units to ensure satisfactory service standards are met.
- Strict adherence to bank policies to avoid any potential fraud or operational risks.
Requirements / qualifications
Required- Proven ability, with a successful record of accomplishment in driving a high-performance culture across the team delivering customer and financial objectives.
- Sales management and being a team player.
- Excellent interpersonal skills, with a particular emphasis upon inspiring, influencing and negotiating in dealing with customers and colleagues.
- Ability to effectively plan and organize, with tenacity to drive through results.
- Strong business assessment skills, particularly with regards to more complex structures and facilities with an international dimension.
- Leadership, performance management and team development.
- Strong analytical ability.
- Visible and motivational leadership.
- Business acumen.
- Qualification to a university degree.
- Enthusiasm for collective management and the need to drive behavioral change, with an absolute intolerance of mediocrity.
- Innovative with a flair for solving problems.
- Knowledge of general and business banking including the competitive landscape, with a detailed knowledge of competitor propositions.
- Excellent communication skills, including written, verbal and the ability to deliver compelling presentations.
- Strong knowledge of SME proposition.
- Proven ability in identifying and meeting customer needs through a broad range of products and services.
- Ability to interact with all levels of stakeholders.
- Qualification to a postgraduate degree in business management or business administration.
About us
First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world's largest and safest financial institutions. We offer a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages. Our commitment to excellence and innovation drives us to provide top-tier financial solutions to our clients.
Life at FAB
Working at FAB means being part of a team of talented and passionate individuals with a shared vision to support the ambitions of our stakeholders to "Grow Stronger." We embrace the needs of our customers across the globe with a sense of responsibility and confidence driven by extensive expertise that can only be delivered by an ambitious world-class organization.
Career development
FAB offers unique career choices, a chance to innovate, craft solutions for the future, and express yourself in a performance-based culture that will unleash the best in you. Whether you are an experienced professional or just starting your career, FAB provides a range of learning and development initiatives to support all employees through training and skill development.
Our values
At FAB, we place our customers at the core of our activities, live our values each day in every way, celebrate achievements, and empower each other to deliver leading solutions. We have structured plans for the recruitment and career progression of Emirati talent to enable them to make a mark in the financial and banking sector both regionally and globally that rewards your hard work and dedication.
Join our team and be part of a journey to shape the future of banking.