Relationship Manager

Job Title: Relationship Manager
Job Type: Full-Time | Remote

We're looking for a dynamic Relationship Manager to join our team and own client relationships from end to end. Youll serve as the trusted advisor to key accountsdriving satisfaction, retention, and revenue growth through strategic support and proactive communication.

Key Responsibilities:

• Build and maintain strong, long-term client relationships

• Serve as the main point of contact between clients and internal teams

• Strategically manage and grow client accounts

• Identify upselling and cross-selling opportunities

• Monitor performance, generate insights, and present reports

• Resolve client issues with speed and professionalism

• Collaborate across teams to ensure on-time delivery of projects

• Lead client meetings, feedback sessions, and presentations

• Stay updated on industry trends and agency offerings

Requirements:

• 2+ years' experience in account management or client success

• Strong interpersonal and communication skills

• Analytical mindset with a data-driven approach

• Familiar with Google Workspace (especially Google Sheets)

• Proficiency in tools like ClickUp, Instagantt, or similar

• Organized, detail-oriented, and proactive

• Background in digital, creative, or tech industries is a plus

Key Metrics:

• Client retention and satisfaction

• Revenue and upsell growth

• On-time project delivery

• Client referrals and testimonials