Remote Benefits Representative | Customer Service | Work From Home
Remote Benefits Representative | Customer Service | Work From Home
Company: AO Globe Life
Location: 100% Remote – United States
Job Type: Full-Time | Flexible Schedule | Entry-Level Friendly
Training: Comprehensive Training, Licensing Guidance & Mentorship Provided
Help Families Protect What Matters—While Building Your Career From Home
Looking for a work-from-home opportunity where you can help people, enjoy schedule flexibility, and build a long-term career with performance-based earning and advancement potential?
AO Globe Life is seeking motivated, people-focused professionals to join our growing virtual team as Remote Benefits Representatives.
You'll work with individuals and families through virtual Zoom and phone appointments, helping them understand available life, accident, and supplemental health insurance benefits, answering questions, assessing their needs, and guiding them through appropriate coverage options.
No previous insurance experience is required. We welcome candidates from customer service, retail, hospitality, healthcare, banking, education, military service, administration, call centers, sales, and other client-facing backgrounds.
Why Candidates Choose This Opportunity
✔ 100% Remote / Work From Home
✔ Qualified Member Opportunities Provided
✔ No Traditional Cold Calling
✔ Weekly Commission-Based Pay
✔ Performance Bonuses & Uncapped Earning Potential
✔ Flexible Scheduling
✔ Training & Licensing Guidance
✔ One-on-One Mentorship
✔ Renewal & Residual Income Opportunities
✔ Leadership & Career Advancement
What You'll Do
As a Remote Benefits Representative, you'll combine customer service, benefits education, relationship building, and consultative insurance sales.
Client Service & Benefits Education
Meet virtually with clients through Zoom and phone appointments
Connect with qualified members interested in learning about available benefits
Listen to clients and identify their individual protection needs
Explain life, accident, and supplemental health insurance options clearly
Answer questions regarding benefits, coverage, and policy features
Provide personalized, needs-based recommendations
Guide clients through applications and enrollment
Deliver a professional, service-focused client experience
Ongoing Client Support
Your relationship with clients continues beyond enrollment. You'll also assist with:
Policy reviews
Beneficiary updates
Coverage questions
Policy changes and service requests
Claims-related guidance
Follow-up communication
Changes in family protection needs
The goal is to build long-term relationships based on service, trust, and continued support.
No Traditional Cold Calling
📞 Qualified Client Opportunities Provided
Spend more time helping people and less time prospecting.
Representatives receive access to qualified member opportunities, allowing you to focus on:
Scheduled client conversations
Benefits education
Needs analysis
Coverage recommendations
Enrollment assistance
Follow-up
Ongoing client service
Our approach emphasizes education and relationship building rather than high-pressure sales tactics.
Compensation & Earning Opportunity
💵 Weekly Commission-Based Pay
This is a performance-based, commission-driven insurance position rather than a guaranteed hourly or salaried customer-service role.
Compensation opportunities may include:
Weekly commission payments
Performance-based bonuses
Renewal income
Residual income opportunities
Leadership incentives
Performance awards and recognition
There is no predetermined income ceiling, but earnings are directly tied to individual activity, production, consistency, and results.
Individual earnings vary, and no specific level of income is guaranteed.
Why Join AO Globe Life?
🏠 100% Work From Home
Build your career remotely while meeting with clients virtually.
Enjoy:
No daily commute
Virtual client appointments
Flexible scheduling
Digital business systems
Remote team collaboration
Greater control over your work environment
🎓 Training, Licensing Guidance & Mentorship
New to insurance? That's okay.
We provide structured development designed to help motivated candidates learn the business.
Training may include:
Virtual onboarding
Insurance licensing guidance
Product and benefits education
Customer service development
Client needs assessment
Virtual presentation skills
Consultative sales training
Enrollment procedures
Client relationship management
Weekly coaching
One-on-one mentorship
Leadership development
📈 Performance-Based Career Advancement
Interested in growing beyond an entry-level position?
Career development opportunities may include:
Advanced client responsibilities
Mentoring new representatives
Training and development
Team leadership
Management development
Recruiting and team growth
Senior leadership opportunities
Advancement is based on performance, consistency, initiative, professional development, and demonstrated leadership ability—not simply seniority.
Representative Benefits & Programs
Eligible representatives may qualify for:
Health insurance reimbursement
Company-supported life insurance
Residual and renewal income opportunities
Leadership development programs
Professional training and mentorship
OPEIU Local 277 representation, where applicable
Eligibility requirements and program terms may apply.
Recognition & Incentives
Top-performing representatives may qualify for:
✈️ Company-sponsored incentive travel
🏆 Performance awards and recognition
📈 Leadership conferences
🎓 Professional development opportunities
💰 Performance-based bonuses and incentives
Who We're Looking For
Successful candidates typically demonstrate:
Excellent communication and active-listening skills
Customer-focused, service-oriented mindset
Strong interpersonal and relationship-building abilities
Positive and professional attitude
Self-motivation and personal accountability
Strong organization and time-management skills
Problem-solving and critical-thinking abilities
Comfort working independently from home
Confidence using Zoom and virtual communication technology
Coachability and willingness to learn
Dependability, integrity, and professionalism
Goal-oriented mindset
No Insurance Experience Required
Experience in any of the following can transfer well:
Customer Service • Client Success • Retail • Hospitality • Healthcare • Banking • Education • Military • Administration • Call Centers • Recruiting • Financial Services • Sales • Management
We place significant value on communication skills, professionalism, work ethic, coachability, and willingness to learn.
Minimum Requirements
Applicants must:
Be at least 18 years of age
Be physically located in the United States
Be legally authorized to work in the United States
Hold or be willing and eligible to obtain the appropriate state insurance license
Have access to a computer or laptop with webcam capability
Maintain reliable high-speed internet
Have microphone capability
Maintain a quiet, professional workspace
Be comfortable conducting virtual client appointments
Be willing to complete required training and professional development
Licensing guidance is available for candidates who are not currently licensed.
About AO Globe Life
For more than 70 years, AO Globe Life has helped serve working families, including members of labor unions, credit unions, associations, veterans, and their families.
As part of the Globe Life family of companies, our culture emphasizes service, integrity, mentorship, professional development, and performance-based career growth.
Our Mission
Protect Every Child. Serve All Working People.
Virtual Interview Process
Qualified applicants will first complete a brief career overview covering:
The position • Responsibilities • Compensation • Licensing • Training • Benefits • Career advancement
Candidates who would like to continue can then schedule a live Zoom interview with our hiring team.
This gives you an opportunity to fully understand the position before deciding whether it's the right career fit.
Ready to Build Your Future?
If you're looking for a remote customer service and insurance career where you can help families, develop valuable professional skills, enjoy flexibility, and build long-term earning potential based on your performance, we'd love to hear from you.