Remote Customer Support with German and English

Customer support via phone and email:

• Inquiries: Managing standard customer requests, including making reservations, entering changes, modifications, and cancellations.

• Providing information: Communicating precise information regarding hotel policies, rate rules, and available services.

• Technical support: Assisting users with navigating the website and mobile app.

• Payments: Handling payment issues and basic refunds.

• B2B Administration: Providing administrative support to the corporate sales department.

• Consulting: Assisting customers in choosing optimal accommodation options, room types, and promotions.

• Account Management: Handling membership matters (registration, profile updates, explaining benefits and membership levels).

• Complaints: Receiving, documenting, and categorizing complaint reports and providing initial guidance.

What you can count on from us:

• Contract of mandate (umowa zlecenie) with a rate of 48 PLN gross/hour.

• Fully remote cooperation from day one!

• Friend referral program – additional financial bonuses to be earned.

• Access to the MyBenefit platform – you choose what you want to use. Options include private medical care, sports card, shopping or travel vouchers, cinema tickets, and much more.

• Training that will fully prepare you for your daily tasks.

• Free access to a language learning platform.

What we look for in candidates:

• Excellent command of German (written and spoken, C1 level).

• Very good command of English (spoken, B2 level).

• Communication skills, by which we mean: the ability to conduct conversations with customers, show empathy, and practice active listening, as well as assertiveness which is important in customer service.

• Availability to work during project operating hours: Monday-Friday, 8:00 AM – 7:00 PM.