Reservations Manager

Lead, train, and support the Reservations team to ensure brand standards, procedures, and high service quality are consistently delivered.
Drive revenue and occupancy performance through forecasting, monthly objectives, rate management, upselling, and inventory control.
Manage all reservation enquiries and booking processes efficiently, ensuring accuracy, professionalism, and maximised revenue opportunities.
Oversee group bookings and inventory management, including room allocations, block management, overbooking mitigation, and back-to-back occupancy optimisation.
Ensure strong cross-department communication, particularly with Front Office and Sales, to support room allocation, guest needs, and business opportunities.
Monitor performance and reporting, including analysing forecast vs actual results, preparing reports, and maintaining accurate reservation and account records.
Maintain financial and administrative compliance, including managing budgets, processing commissions/fees, tracking expenses, and ensuring timely completion of financial tasks.
Collaborate with Revenue and Sales leadership to set financial targets, attend yield meetings, identify opportunities, and implement strategies to achieve revenue and market share goals.

Minimum 1-2 years’ experience in a similar role, or equivalent experience in a reservations/sales leadership capacity
Qualifications in Hospitality/ Tourism Management or Sales/Commercial
Hotel industry experience is preferred
Demonstrated leadership experience, in a sales environment preferred.
Strong computer and systems skills preferably in Opera Cloud.

Applicants must have full working rights in Australia to be considered, and we are unable to provide sponsorhip.

Benefits and Perks

Enjoy exclusive Accor discounts and global benefits, including but not limited to accommodation and food & beverage discounts for you, your family and friends.
Access to Accor Partner Benefits such as Europcar.
Discounted onsite car park available.
Access to confidential Employee Assistance Program.
Inclusive and diverse environment.
A friendly and supportive work environment.
Excellent opportunity to further grow and develop your career with an industry leader
Reward and recognition programs, including Annual Service Recognition and Accor Tenure Milestone recognition
Mentoring and career development along-side experienced and dedicated professionals.

Apply today to start a conversation and see where your Accor career can take you!

***We are unable to provide sponsorship for this role, so Australian working rights are required.

See also