Residential Program Manager

Residential Program Manager
Lead with Purpose. Strengthen Programs. Transform Lives.

Are you ready to lead with purpose and make a meaningful impact? As a Residential Program Manager, you will play a critical role in overseeing program operations, supporting staff, and ensuring high-quality, trauma-informed care for women in residential treatment. This position offers the opportunity to guide a dedicated team, collaborate with community partners, and help clients build a path toward long-term stability and recovery.

What You Will Do:

Strategic Leadership

• Collaborate with the CEO and Director of Women’s Residential Treatment to develop and implement agency policies, practices, and procedures.
• Participate on the Administrative Team and contribute to agency-wide initiatives and continuous improvement efforts.

Program Oversight & Excellence

• Oversee case management and treatment planning to ensure alignment with professional standards and funding requirements.
• Develop, implement, and evaluate internal programming to meet client needs, including criminogenic and recovery-focused services.
• Facilitate and coordinate staff meetings, treatment team meetings, and program-related committees.
• Maintain up-to-date program documentation, forms, and compliance with DHS 75 and DHS 83 standards.

Client Care & Advocacy

• Participate in the intake and assessment process in accordance with Department of Corrections guidelines.
• Coordinate services and referrals to meet client needs, including collaboration with community resources.
• Represent ARC in treatment planning meetings and act as a liaison with DOC agents, courts, and other stakeholders.
• Support crisis intervention efforts and assist in managing complex client situations.

Supervision & Team Development

• Supervise multidisciplinary staff, including Social Workers, Substance Abuse Counselors, Case Managers, and Residential Staff.
• Provide ongoing coaching, performance evaluations, and professional development opportunities.
• Lead hiring, onboarding, and training of new staff and interns.
• Ensure adequate staffing coverage and maintain staff schedules.

Community Engagement & Partnerships

• Represent ARC Community Services in the community, promoting program awareness and building relationships with key stakeholders.
• Coordinate inter-agency collaboration and community-based services for clients.

Facility & Operations Management

• Oversee day-to-day facility operations, ensuring safety, cleanliness, and compliance with licensing requirements.
• Manage building maintenance, food service coordination, and supply budgeting.
• Ensure the physical safety and well-being of all residents and staff.