Resort Assistant Manager
Cragun's Resort on illustrious Gull Lake is seeking a motivated and guest experience-oriented Resort Assistant Manager. This is a perfect position for someone who is seeking Leadership Development and Career Growth Opportunities in a beautiful and growing hospitality setting!
Position Overview:
This position works closely with guest-facing departments and department leaders; developing leadership, operational judgement, and strategic decision-making through daily guest interaction and real-time operational oversight. The RAM regularly serves as Manager on Duty (MOD), leading evening operations and facilitating collaboration across teams.
Main Duties and Responsibilities:
- Lead evening resort operations through walkthrough, mentoring department leaders, and resolving operational issues
- Coach and support team leaders to ensure smooth operations and strong guest service
- Anticipate and resolve guest concerns, modeling professional service recovery
- Facilitate the daily 330pm operation meetings
- Serve as primary decision-maker during incidents or emergencies
- Promote a positive and collaborative culture through various employee engagement activities
- Support Security & Transportation team to ensure proper staffing for operations and events
- Support training and emergency preparedness initiatives
- Identify opportunities to improve efficiency and maximize revenue
- Respond to and document guest and employee incidents accurately
- All other related duties as assigned