Restaurant Manager
Key responsibilities:
Operations & guest experience
Oversee day-to-day restaurant operations to ensure smooth service during all shifts.
Maintain high standards of food quality, presentation, hygiene, and customer service.
Handle guest feedback and complaints promptly to ensure resolution and retention.
Ensure compliance with Dubai Municipality, HACCP, and brand SOPs.
Team leadership
Recruit, train, schedule, and motivate FOH and BOH teams of 15+ staff.
Conduct regular briefings, performance reviews, and coaching to meet KPIs.
Manage staff attendance, leave, and labor costs in line with budget.
Foster a positive, high-performance culture with low turnover.
Financial & business management
Drive sales growth and manage P&L, COGS, and controllable expenses.
Monitor daily sales, inventory, and wastage; implement cost-control measures.
Prepare weekly/monthly reports on sales, labor, and stock variance.
Execute local store marketing initiatives and upselling strategies.
Administration & compliance
Ensure all licenses, permits, and staff certifications are current.
Maintain accurate cash handling, POS reconciliation, and petty cash records.
Coordinate with suppliers, facilities, and central teams for maintenance and procurement.
Uphold brand standards, visual merchandising, and safety protocols.
Requirements:
- Experience: 3-5 years as restaurant manager in UAE/GCC, casual or QSR dining preferred.
- Education: Bachelor’s in hospitality management or related field is a plus.
- Skills: Strong leadership, P&L management, inventory control, POS systems knowledge.
- Certifications: HACCP Level 3, PIC certification, basic food hygiene required.
- Languages: Fluent English required; Hindi is an advantage.
- Traits: Guest-obsessed, hands-on, able to work weekends/holidays; valid UAE driving license a plus.