Restaurant Manager
Summary
As a Restaurant Manager with Corky's BBQ, you are responsible for assisting the General Manager to manage the success of your restaurant. You are responsible for coordinating all restaurant activities to promote good customer service and maintain cleanliness of the restaurant. Your role requires you to be good at coaching, teaching, leading, problem-solving, customer service and many other skills. This position is exempt under the Fair Labor Standards Act.
Key Responsibilities (essential functions)
- Ensure a great experience for all guests
- Greet all guests with a smile and friendly attitude
- Provide efficient service and high quality products to all guests
- Respond to and manage customer complaints, refunds, etc.
- Uphold all Company standards, guidelines, and policies, train employees as needed
- Maintain appropriate staffing levels throughout shift
- Reliable – must be at work on time and as scheduled, and manage the restaurant in the absence of the General Manager
- Follow operational guidelines and perform work in a safe manner
- Must work varied hours/days as business dictates
- Must have knowledge and be familiar with all products offered
- Ensure restaurant's overall cleanliness
- Teaches, coaches, and train all restaurant staff
- Lead by example
- Assists in maintaining proper sales and profit levels needed
Supervisory Responsibilities
The Restaurant Manager will assist the General Manager in the supervision of Restaurant Staff. These supervisory responsibilities include, but are not limited to, training, setting expectations, coaching as necessary, and making recommendations regarding hiring and firing.
Work Environment and Time Commitment
The work environment is the complete restaurant facility. The Assistant General Manager routinely moves from the front of the house to the back of the house, ensuring the work environment is clean and safe for customers and employees. The Assistant General Manager role requires a significant time commitment with work weeks that could exceed 40 hours per week.