Retail Branch Manager - Producing

RETAIL BRANCH MANAGER - PRODUCING

Manager will produce FHA, VA, and conventional loans on behalf of Sierra Pacific Mortgage by operating a Branch office. The operation of the Branch is limited to the production of loans in the states in which the Branch is licensed. The territory of Branch is not exclusive.

In this position, Employee shall devote more than 50% of their working time to managing and exercising judgment in regard to branch operations, business development, managing relationships, sourcing applications, originating conventional and government residential mortgage loans, performing sales-generating activities, and servicing and maintaining current clients. Branch Manager is responsible for the cultivation of their own external lead sources to generate origination loan volume.

Duties and Responsibilities

• Maximize loan production through personal production and/or management of branch staff
• Recruit, train and manage staff to ensure branch production, quality, and service standards are being met
• Oversee branch administration, sales and processing activity to ensure compliance with policies, procedures, laws and regulations
• Analyze branch financials and monitor/control expenses to maximize and maintain the profitability of the branch
• Formulate and implement a branch business plan, to include staffing and a market penetration strategy for lead development, prospect to client conversion, and client to close conversion
• Identify and establish new referral sources through a variety of sales efforts including but not limited to prospecting real estate brokers, developers, builders and financial planners, to solicit referrals for mortgage loans
• Regularly participate in business development activities with professional organizations to maintain a network of quality business relationships that serve as a recurring source of referrals for new mortgage lending opportunities
• Attract new borrowers through social media, informational mailings, advertisements, seminars focused on home buyers and participation in community efforts to promote home ownership
• Cultivate repeat business from existing base of borrowers
• Consult with borrowers to identify their loan needs, assess/analyze their financial situation, determine the correct loan options and provide information relevant to the risks and benefits of each program for which the borrower is qualified
• Guide customers through the loan process by obtaining all borrower required documents, providing borrowers with regulatory disclosures and assist with the submitting to underwriters
• Coordinate all aspects of the mortgage application process with appropriate parties
• Resolve outstanding issues in order to clear conditions and facilitate the closing or the purchase of the loan
• Employee may have direct reports

Skills/Knowledge

• Extensive knowledge of current mortgage loan regulatory requirement/guidelines, residential loan products, loan processing functions, underwriting and closing procedures
• Proven track record in meeting sales objectives in the mortgage environment
• A strong base of business, including Realtors, builders and personal referrals and knowledge of the local real estate market
• Strong organizational and time management skills
• Able to interpret a customer’s needs
• Able to comprehend and analyze complex financial data and provide financial alternatives
• Able to make sound decisions
• Able to learn and adapt to market changes quickly
• Able to read and interpret various loan documents such as promissory notes, regulatory and legal directives and other loan documents
• Able to apply basic math; calculate figures and amounts such as discounts, interest, ratios, commissions and percentages
• Able to write correspondence and to effectively present information to employees and management
• Able to work well under pressure, and meet multiple and sometimes competing deadlines
• Basic computer skills required: word processing, email, and mortgage software

Licenses

• NMLS License required
• Training and on-going certification required by the state in which the loan originator is currently employed and/or originating

Education/Experience

• Bachelor’s degree or equivalent work experience
• A minimum of 5 years of recent mortgage banking/retail branch banking experience
• A minimum of 1 year of management experience within the mortgage industry

Working Conditions & Physical Requirements

• Able to navigate a normal office environment
• Must have the ability to prospect or meet clients at locations other than the branch office
• Flexible hours – this is not a 9:00 – 5:00 job, evening and weekend hours are often worked
• Able to attend meetings off-site and out of town

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.