Retail Customer Service Rental

Rental department team members consistently make customers happy by providing a high level of cheerful, knowledgeable customer service that clearly differentiates us from traditional rental yards, outdoor power equipment dealers, and big box retailers.

Responsibilities/Duties/Functions/Tasks

• Greet and engage customers entering the rental department.
• Answer rental calls, radio and phone calls.
• Generate customer special orders.
• Advise customers/demonstrate rental equipment
• Complete rental transactions in accordance with company procedures.
• Assemble/stock incoming inventory in accordance with company procedures; restock back stock as needed.
• Inform management of inventory issues needing attention, including merchandise that needs to be added.
• Maintain general housekeeping in rental department, both inside and outside.
• Maintain a high level of safety and security in the rental department.
• Communicate equipment repair status to Rental Department Manager and customers.
• Inspect ingoing and outgoing units.
• “On site” attendance must fall within the company standards as outlined in the handbook.
• Any other tasks required as determined by management